Senior Manager, Product Operations – Business Platform

Senior Manager, Product Operations – Business Platform

is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Job Description

This role will be based in San Francisco, Sunnyvale, New York, or Omaha depending on which location the candidate approved for hire resides. We are a global team, so this role’s team and stakeholders will primarily be across the United States, as well as in Bangalore, India.

At , our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a office on select days, as determined by the business needs of the team.

is looking for a Senior Manager, Product Operations – Business Platform to scale, lead, and inspire a team of Business Platform Product Operations Managers responsible for representing the voice of our customers / members and customer support & success teams. Our Business Platform R&D team builds products across checkout, billing and payments, user and license management, help centers, live chat and Support AI Agents, and customer support and success tools. If you're looking to play a key role in ensuring that provides a high quality product experience through a combination of deep insights, user empathy, and influence, we’re looking for you.

Responsibilities

• Recruit, lead, and inspire a high performing team of Product Operations Managers through 1 : 1 mentorship
• Develop and maintain a strong team culture of accountability, collaboration, trust, and results while leading the team through ambiguity and re-prioritizations
• Develop team vision, set team and individual OKRs and priorities, and develop / track metrics to measure progress and success across a broad scope of cross-line of business products
• Lead org-wide, cross functional projects and initiatives with your team
• Represent the Business Platform Product Operations team with cross-functional stakeholders and in key leadership forums
• Maintain strong domain knowledge and organization of the broad cross-line of business product areas in your purview
• Evolve and grow how the team measures, analyzes, and communicates user friction, and how the team strategically influences Product & Engineering
• Occasional travel to other office locations

Qualifications

Basic Qualifications

Preferred Qualifications

Suggested Skills

is committed to fair and equitable compensation practices. The pay range for this role is $150,000 to $243,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and / or other applicable incentive compensation plans.

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@.com and describe the specific accommodation requested for a disability-related limitation. A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by , or (c) consistent with 's legal duty to furnish information.

Pursuant to the San Francisco Fair Chance Ordinance, will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, follows the Pay Transparency and non-discrimination provisions described at this link :

Please follow this link to access the document that provides transparency around the way in which handles personal data of employees and job applicants :

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