Regional Support Specialist

Job Description

Job Description

Position Summary : Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back office roles and processes.

Essential Duties and Responsibilities :

• Respond to customer requests in assigned territory for quotes or orders
• Provide order confirmations, confirms detail order information
• Process machine orders received by telephone, email and internal generation
• Provide regular order status update to the customer and sales representatives.
• Communicates delivery dates and coordinates delivery
• Addresses customer by telephone, email or in person to provide information about products or services
• Aids customers with resolutions for sales, service, or any customer issues
• Follow up and confirm receipt of final signed sales agreements.
• Ensures orders are being processed in timely manner per customer agreements.
• Helps spearhead resolving external sales personnel customer and product challenges.
• Responsible for release of order confirmation once order has been received.
• Train in SalesForce.com
• Active as a POINT OF CONTACT for their region assigned
• Request copy of trade-in title prior to shipping new units. Follow up on receipt of the original title after the new unit is delivered
• Contact customer after order is received to obtain finance company information.
• Prepare all documents for finance companies 3 weeks prior to shipment.
• Follow up on pre-delivery payment.
• RSD go to person, on occasion, for day-to-day issues… inter-departmentally.

Qualifications :

also functioning and contributing as part of a fast-paced team.

Education / Certification / Training :

Physical Demands :

Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits we offer :