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Member Experience Manager

Member Experience Manager

Root Causes Medical ClinicSan Antonio, TX, US
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Job Description

Root Causes is a fast-growing functional medicine clinic committed to uncovering and addressing the root causes of illness.

We’re looking for a Member Experience & Quality Manager to design and oversee every aspect of the patient journey, ensure quality and reliability at each touchpoint, and prepare our pioneering care model for scale.

What You’ll Do

  • Build and maintain an end-to-end service blueprint of the member journey—from first touch through ongoing care.
  • Personally configure and optimize EHR, CRM, and communication systems to reduce friction and improve data quality.
  • Run recurring quality audits across calls, tickets, handoffs, and charting; address root causes and prevent repeat issues.
  • Launch and manage continuous feedback loops with patients and staff; translate insights into weekly improvements.
  • Partner with leadership and providers to ensure onboarding is fast, care delivery is smooth, and renewal / retention is strong.
  • Make the daily work of clinic staff more delightful and easeful by streamlining workflows and eliminating unnecessary steps.

What We’re Looking For

  • 4–8+ years of experience in patient experience, healthcare operations, or quality management.
  • Proven track record improving retention, NPS, onboarding, and no-show / cancel rates.
  • Systems thinker comfortable with hands-on configuration of EHR / CRM / helpdesk tools.
  • Strong written communication skills for member-facing copy and internal SOPs.
  • Calm operator with a bias to ship weekly improvements.
  • A quality mindset : able to spot and fix defects, and build durable processes that last.
  • Empathetic and collaborative, balancing humanity with operational rigor.

    • Why Join Us

  • Play a pivotal role in shaping and scaling a mission-driven functional medicine clinic.
  • Work directly with visionary leadership in an entrepreneurial environment.
  • Competitive salary + benefits.
  • Meaningful work : helping patients restore their health and quality of life while making clinic operations smoother and more joyful for staff.

    • Apply today to join the team designing and delivering the future of medicine today.

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    Manager Member Experience • San Antonio, TX, US