Technical Support Associate
PracticeTekLas Vegas, NV or San Diego, CA, NV, USjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionhigh-energy, high-impact, and 100% human. Ready to jump in? Let’s go! being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day About the Opportunity As a Technical Support Associate at PracticeTek. (dba ChiroTouch), you’ll benefit from a defined career path that will develop your Microsoft Windows operating system, local (TCP / IP) networking fundamentals, Microsoft SQL Server, and EHR / EMR software troubleshooting practices. This role is ideal for those looking for an entry point into IT practices and corporate software solutions. You will learn applicable communication and technical skills to advance your technical career. Determines eligibility by comparing client information to requirements Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments Utilize active listening and empathy skills Strive to meet or exceed call center metrics and service levels Schedule and engage in follow-up calls with clients regarding on-going technical issues Resolve technical escalations from the Product Support phone and chat team Troubleshoot issues which may occur during database updates, new software installations, and server migrations Track and monitor all client interactions using Salesforce CRM system Coordinate with peers to provide proper coverage for all appointments. What You Bring Your unique talents are what make you shine. 1-2 years of experience in a customer service / support role is required 1-2 years of computer application-based technical support experience or IT experience is required Previous call center experience is required Excellent verbal and written communication skills are required with emphasis on phone etiquette Works hard with little supervision Detailed-oriented with exceptional documentation skills Working knowledge of Microsoft Windows administration tools Basic understanding of Microsoft SQL Server Basic understanding of network concepts including NETBIOS over TCP / IP fundamentals Apple iPad & Parallels knowledge is a plus Familiarity with HIPAA regulation is preferred Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $20-$21 / Hr. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees. Powered by JazzHR
Team :
- Technical Support Associate Team : Customer Success Location : Las Vegas, NV or San Diego, CA Reports To : Technical Support Manager About PracticeTek Stop scrolling-your dream job might just be here!
- At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow.
- Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way.
- Imagine building solutions that actually change lives and reshape how healthcare works.
That’s the vibe here :
We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day :
At PracticeTek, you’ll get to :
Why You’ll Love It Here As part of the TekTribe, you’ll enjoy :
We are an ever-growing company, looking to expand our team! What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner :
For this role, success looks like :
Apply today and let’s make healthcare simpler, smarter, and Better.
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Technical Support • Las Vegas, NV or San Diego, CA, NV, US
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