Admissions Navigator

Job Description

Job Description

Department : Administrative Support Team Job Status : Full-time

FLSA Status : Non-Exempt Reports to : Administrative Support Manager

Amount of Travel Required : Occasional Positions Supervised : None

Work Schedule : Monday - Friday

ESSENTIAL FUN C TIONS

• Monitor Admissions Phone Line, answering phone live when possible. Respond to voice mails within 24 hours.
• Monitor Admissions email, responding to internal and web requests in a timely manner.
• Receive initial requests for services and determine
• Meet with client and family for registration process.
• Coordinate access to services, including insurance benefit checks and other financial processes.
• Set up Payors correctly in the EMR system as needed.
• Schedules and documents services.
• Monitor Contact Screens by Provider for “Pending” Admissions and follow-up.
• Enter data into the Client EMR, such as demographics, payors, etc., in an accurate and timely manner.
• Handle mailings and other support services, as requested.
• Close client charts when needed.
• Complete contract services for foster care and child welfare.
• Schedule psychological evaluations through internal referrals.
• Provide individualized assistance for School-Based Program admissions.
• Provide weekly updates of the Admissions Clinic Schedule to Team Managers, Crisis, and other Admissions Navigators.
• Admissions Navigator representative meet with Team Managers and Director of Clinical Services to collaborate and maintain procedure stability.
• Work closely with Care Navigators to ensure whole client care.
• Monitor tracking spreadsheets and update as needed.
• Support any grant guidelines and requirements, providing assistance when needed.
• Maintain appropriate channels of communication with Agency staff.
• Provide administrative support team coverage as needed.
• All other duties as assigned by the Administrative Support Manager or designee.
• Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
• Travel between office locations may be required.

POSITION QUALIFICATIONS

Education / Licensure :

Experience :

Knowledge / Skills / Abilities :

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs. / day).

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs. / day).

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs. / day).

Physical Demands Lift / Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (N) Push / Pull

Crawl (N) 12 lbs. or less (O)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (N)

Other Physical Requirements :

WORK ENVIRONMENT

Minimal risk of exposure to aggressive and / or acting out (verbal and physical) children and youth.

Position requires long periods of sitting, continual use of the keyboard and personal computer and / or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment.