Technical Support Engineer (Milnesville)

Technical Support Engineer

The technical support position is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as emergency triage with our machines in the field. They are also sent to the field on short notice for our most complex issues. Technical support collaborates with the engineering department to continually improve the design and field performance of EAM-Mosca strapping systems from mechanical, electrical, programming, and system integration perspectives. Technical support supplies installation and project management expertise for customer applications developed by MOSCA GMBH.

Skills / Competencies :

• Strong mechanical foundation with post-high school training in
• electronics / programming
• Solid understanding of electrical principles and application in machine control
• Ability to write and troubleshoot programming in Ladder Logic, C, and Structured Text,
• Experience with control hardware, including Allen Bradley, B&R and Siemens
• Integration of mechanical and control systems to optimize machine / system function
• Ability to communicate technical details of strapping system operation to Company and customer personnel and provide performance feedback at the root cause level for continuous system improvement. Communication may be verbal or written via conversation, technical bulletins or formal presentations as situations require.

Tasks / Responsibilities :

Other Details :