serp_jobs.error_messages.no_longer_accepting
Scheduling Specialist, Associate
UPMCErie, PA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide rotational duties to include greeting patients, answer additional phone lines and obtaining prescriptions for procedures when needed. Adhere to scheduling guidelines for gathering required exam information and conveying restrictions. Enter data into the computer and processes requisitions to confirm data entry. Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely. Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record. Review all imaging resources on a daily basis for open slots and potential scheduling errors. Enter prescriptions into the document scanner. Participate in the training of new scheduling staff. Schedule exams accurately, both automatically and manually, for all radiology modalities. Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and takes messages, when appropriate, interacting with the staff and leadership of other departments when necessary. Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. Assist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Assign accounts deemed un-collectible to external collection agencies on a monthly basis. Document all actions taken on a patient account. Review on-line account history and EOB's to ensure all payers have been billed and to validate the accuracy of payments and adjustments posted. Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtains, verifies and corrects registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests. Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries. Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs. Research, resolve and respond to email, web and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols. Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and / or other outside agencies for payment of balances due. Establish reasonable payment plans according to department policies; set up payment arrangement in system and monitors payments for consistency and timeliness. Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care. Identify, review, and research credit balance accounts, potential refunds, adjustments, payment transfers, etc., to bring the account balance to zero. Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payment transfers, etc. to bring balance to zero. Adhere to Fair Debt Collection Practices Guidelines and understands the laws and regulations applicable to job functions. Performs in accordance with system-wide competencies / behaviors. Performs other duties as assigned. High school graduate or equivalent. 1 year general customer service experience Detail Oriented Medical terminology or radiology / imaging scheduling preferred. Must be able to maintain confidential information. Excellent organizational, interpersonal and communication skills. Competent in MS Office / PC skills Must be able to make appropriate decisions based on the circumstances as well as established protocols. Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances. As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period. Act 33 with renewal Act 34
Radiology Scheduling Specialist, Associate
Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Radiology Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh or in Erie at our East Bayfront location. After successful orientation phase the first few days, this position will be work from home!
In this role, you will :
- Provide a world-class patient experience, focusing on Service Excellence and one-contact resolution with every patient interaction. Assist with managing the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
- Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
- Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on imaging scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information.
If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!
Responsibilities include :
Qualifications include :
Licensure, Certifications, and Clearances :
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.
UPMC is an Equal Opportunity Employer / Disability / Veteran
serp_jobs.job_alerts.create_a_job
Scheduling Specialist • Erie, PA, US
Job_description.internal_linking.related_jobs
A company is looking for a Revenue Operations Associate to support the revenue operations team in patient financing account management and process improvement.
Key Responsibilities Create and main...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Plan Build Coordinator to optimize auto adjudication processes in healthcare systems.Key Responsibilities : Develop, configure, and maintain healthcare plan designs and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Sr Associate Clinical Contracts & Budgets.Key Responsibilities Own end-to-end contract processes including CDAs, FFS, and POs, ensuring timely execution and serving as ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Client Services Associate (Remote).Key Responsibilities Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages Provide ordering sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Call Center (Remote) - Scheduling Specialist.Key Responsibilities : Make 200+ outbound dials per day to prospects in the dental, chiropractic, and medical spaces Book q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for an Insurance Verification Specialist - Per Diem.Key Responsibilities Ensure financial clearance for pre-service accounts prior to the date of service Obtain and verify i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Credentialing Specialist to manage the credentialing process for reviewers.Key Responsibilities Conduct initial and recredentialing processes, including data entry, ver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Lead Scheduler Subject Matter Expert.Key Responsibilities : Improve scheduling processes and enhance project efficiency using industry knowledge and best practices Trai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for an AR Follow Up Specialist to manage aged and unresolved claims with insurance carriers.Key Responsibilities Follow up on unresolved claims and check claim status with in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Scheduling Specialist responsible for coordinating patient appointment scheduling for medical equipment and services.
Key Responsibilities Schedule and coordinate delive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Docketing Specialist to join their Client Information Risk Services department.Key Responsibilities Review records and enter schedules or deadlines into the docketing s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Rotational Associate Program participant starting January 2026.Key Responsibilities Conduct in-depth research and analysis relevant to the team's focus area Collaborat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a GTM Strategy Associate to lead sales planning and analysis for the GTM team.Key Responsibilities Support the sales team in creating presentations and projects Assist w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Reporting Specialist to support healthcare analytics and data solutions.Key Responsibilities Perform data analyses and create dashboards and visualizations using variou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
AlliedTravelCareers is working with Prime Time Healthcare to find a qualified Echo Tech in Westfield, New York, 14787!.Now Hiring : Allied Healthcare Ultrasound Echo - Westfield, NY.Contact us for P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Application Configuration Specialist to support core business functions and application configurations.
Key Responsibilities Manage configuration, data, development of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Provider Escalation & Education Senior Associate.Key Responsibilities Act as a point of contact for escalated issues, providing expertise and guidance Support developm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Billing & Payment Resolution Specialist to support revenue cycle operations in surgical hospital and ambulatory surgery center settings.
Key Responsibilities Review and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Scheduling Systems Specialist to design, implement, and maintain IBM Workload Scheduler batch jobs and schedules across complex environments.
Key Responsibilities Design...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
JOB SUMMARY : Responsible for follow up of accounts including all payers, as well as complete resolution of claims denials.
This position is responsible for handling all correspondence related to an ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Revenue Operations Associate
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Healthcare Plan Configuration Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Clinical Contracts Associate
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Services Associate
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Scheduling Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Insurance Verification Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Credentialing Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Lead Scheduler Subject Matter Expert
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
AR Follow Up Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Scheduling Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Docketing Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Rotational Associate Program
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
GTM Strategy Associate
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Reporting Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Echo Tech - $2,311 to $2,583 per week in Westfield, NY
AlliedTravelCareersWestfield, NY, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Application Configuration Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Provider Escalation Senior Associate
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Billing Resolution Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Scheduling Systems Specialist
VirtualVocationsErie, Pennsylvania, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
AR FOLLOWUP SPECIALIST
Meadville Medical CenterMeadville, PA, USserp_jobs.job_card.full_time