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Retail Store Manager

Retail Store Manager

PetSmartPearland, TX, US
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1 year ago Be among the first 25 applicants

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love—staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings) and our offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs :

People Leadership

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership of results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures alignment and responsiveness to a changing environment.
  • Addresses and administers associate complaints and grievances.
  • Recognizes and celebrates associates driving overall engagement.
  • Ensures all associate reviews are delivered on time.

    • Overall Store Experience

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Manages pet parent experience and outcomes via phone, in-person or online interactions and escalations.
  • Builds a store environment focused on delivering an exceptional experience for both pet parents and associates.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates with Store Leadership to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and code of ethics.
  • Conducts monthly Core and Services Walks to validate policy execution.
  • Prioritizes a safe environment for associates, pets, and pet parents.
  • Ensures compliance with inventory management tools to maintain appropriate in-store stock levels.
  • Communicates business and financial objectives to leaders and associates.
  • Reviews in-store cameras to assess safety practices and coaching needs.
  • Acts on sick / injured pets identified in-store and coordinates transport to the vet as needed.
  • Supports opening and closing procedures to uphold brand promise.

    • Business Management

  • Delivers corporate strategy and profitability goals by executing leadership direction.
  • Analyzes reports, identifies root causes, and communicates results with improvement plans where needed.
  • Identifies opportunities to grow the business, recognizes successes, and holds associates accountable for store P&L targets.
  • Manages expenses such as labor and supplies and other relevant store metrics.
  • Leverages home office resources for store-related work orders and purchases.
  • Creates and posts schedules for the entire store.
  • Responsible for payroll processing and labor budgeting.
  • Executes daily, weekly, and monthly reporting and paperwork as required.
  • Performs store-related errands to support store needs.

    • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • Supervisory Responsibility

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

    • Physical Demands and Work Environment

  • Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Requires reaching with hands and arms; stoop, kneel, crouch, talk and hear. Depth perception required. Reasonable accommodations may be made for disabilities.
  • Lift and / or move up to 50 pounds regularly; may team lift and move more than 100 pounds occasionally.
  • Exposure to moving parts, wet environments with pet hair, moderate noise; potential exposure to live animals.

    • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish or celebrating a pet's birthday, you'll create moments that matter. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates.

    We're excited you're interested in joining our pack and helping us do Anything for Pets and the people who love them. Apply now!

    Note : This listing is not an indication that the position is currently open or available. We are continually building a network of talented candidates and are always accepting applications. For store-specific roles, check with your local PetSmart store about current openings.

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    Retail Store Manager • Pearland, TX, US

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