Xfinity Retail Service Associate

Overview

Comcast is a Fortune 50 leader in media and technology. We drive innovation to create the world\'s best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures.

Core Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
• Serves as an in-store expert for Xfinity Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
• Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account setup errors.
• Assists Store Leadership in Inventory and Merchandising responsibilities :
• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and / or store experience.
• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

Compliance

Comcast is an EEO / AA / Drug Free Workplace. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Compensation & Benefits

Base Pay : $15.63

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Comcast provides best-in-class Benefits to eligible employees. Please visit the compensation and benefits summary on our careers site for more details.

Employment details

Education : High School Diploma / GED

Note : The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.

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