Customer Service Representative (Charlotte)
Specialized Recruiting Group - York County / South CharlotteCharlotte, NC, USjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionProven experience in customer service or inside sales Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong communication and interpersonal skills Ability to multitask and manage time effectively Detail-oriented with strong organizational skills Background in interior design , home improvement , or the stone industry Familiarity with design trends, materials, and finishes Experience working in a showroom or design center environme
Job Title : Customer Service Representative (CSR) / Inside Sales
Location : Charlotte, NC
Job Type : Full-Time
About the Role :
We are seeking a motivated and detail-oriented Customer Service Representative / Inside Sales professional to join our team in Charlotte, NC. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and has a passion for design and home improvement. Youll be the first point of contact for clients, assisting with product inquiries, order processing, and sales support.
Key Responsibilities :
- Provide exceptional customer service via phone, email, and in-person interactions
- Assist clients with product selection, pricing, and availability
- Process orders, quotes, and follow-ups using internal systems
- Collaborate with outside sales and operations teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Support showroom activities and help maintain a clean, organized presentation space
- Identify opportunities to upsell or cross-sell products based on customer needs
Qualifications :
Preferred Experience (Huge Plus) :
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Customer Service Representative • Charlotte, NC, US