Design Support Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape. You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience.

The Main Responsibilities

Build and Validate Automation & AI : Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future-proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plus

Leverage Infrastructure as Code (IaC) : Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sand-boxing)

Implement CI / CD Pipelines : Assist in deploying solutions through automated pipelines using GitLab CI / CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1 : 1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practices

Data Baselining : Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners

Data Integration : Data Integration into Salesforce, Azure, or on-premise cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows

Network & Security Automation : Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response times

Data-Driven Analysis & Innovation : Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable, automation-enabled solutions

Collaborate & Communicate : Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization.

Feedback & Continuous Improvement : Provide insights on automation opportunities, customer experiences, and potential enhancements to products and services.

Customer Support & Pre-Sales Enablement : Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

Bachelor’s degree or equivalent in engineering, computer science, or related field

2+ years of experience working in automation, scripting, AI / ML, solution engineering, or consulting

Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks

Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI / ML platforms

Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation

Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments

Experience working within Agile and DevOps cultures, with a continuous improvement mindset

Excellent verbal and written communication skills, including translating technical solutions into business value

Ability to work independently and collaboratively to deliver innovative customer solution

Willingness to travel as needed.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states : CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits ()

Bonus Structure

#LI-Remote

#LI-AW1

Requisition # : 339974

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10 / 15 / 2025