Loan Maintenance Manager

Loan Operations Loan Maintenance Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values : building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Responsible for overall management of Loan Operations Loan Maintenance team that focuses maintenance on loan products. This includes the processing of various loan maintenance requests, exception item processing, various reports, etc. This position requires advanced knowledge of loan operations servicing functions and procedures in order to assist with escalations and problem resolution. Perform the daily duties of the team, when necessary. Ensures that all training plans and procedures are kept current; ensures staff members are kept abreast on all changes to bank policies, procedures, regulations; supports other areas within Loan Ops as needed; assist with and support special initiatives or projects, including M&A.

Manages the Loan Maintenance team, a team of 10-12 non-exempt, direct reports.

Manages oversight of various loan maintenance requests, exception item processing, various reports, and other various servicing duties.

Prepares and monitors management reports which communicate the effectiveness of the department in terms of volume, capacity, quality control, SLAs met, and FTE individual performance.

Sets departmental goals that are measurable in terms of productivity, expense control, and operating efficiency and holds team accountable to these goals.

Leads staff meetings to communicate industry and company changes in order to maintain team unity and comprehension.

Connect regularly with other teams to build positive, working relationships that promote the bank's customer focus and respond timely to all inquiries from customers, lenders / LOAs, and other bank personnel.

Develops and implements policies and procedures to improve operational efficiencies and to ensure compliance with Federal and State compliance regulations and bank guidelines.

Recruit, train, develop and retain a highly proficient, adequately staffed team.

Serve as a subject matter expert in the servicing on loans and identifies business process / system improvements that streamline operations

Assist in resolution of more complex or escalated issues and fill in or assist as necessary.

Assist Loan Servicing Manager in any conversion related activities as needed. This will include data collection, process discussions, data mapping, testing phases, production conversion, and post-conversion monitoring, etc.

Keep abreast of industry trends and regulations, identifies changes affecting the department and takes appropriate action, notifies staff of internal operational changes.

Actively engages in personal development by identifying and pursuing resources needed to improve supervisory / management performance.

Culture / Leadership - Effectively coaches and develops employees to perform at the highest level. Has direct, frequent and ongoing communication through one on one meetings and regular department meetings. Delivers performance reviews in a timely manner. Creates an engaged workforce by fostering collaboration within their team and their internal and external customers / partners. Creates an enjoyable work environment by being approachable, rational, and objective while building relationships with employees and consistently celebrating success. Takes ownership and accountability by supporting the Bank's goals through goal assignment and attainment that is challenging and realistic for their team.

Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to staff as applicable. Ensures compliance of SouthState Codes of Conduct, HR Guides, and other operating policies and procedures.

Excellent communication skills to include verbal, written, and presentation; with an emphasis on group presentation skills, ability to influence and to support ability to provide superior customer service to internal and external customers.

Knowledge of workflow management and possession of strong organizational skills.

Ability to problem-solve, think critically, decision-make, and appropriately escalate issues when necessary.

Ability to effectively lead a team of employees performing a variety of functions.

Ability to make adjustments to meet changing needs and meet competing deadlines.

Education : High School diploma required; Bachelor's degree in Business (e.g Business Administration, Finance, Accounting,) or equivalent work experience preferred.

A minimum of 3 years' related experience is required. Management or Supervisory experience is required. Must have in-depth knowledge of loan processing preferably in loan servicing. Experience with FiServ Premier software is preferred.

Proficiencies in Excel, PowerPoint, Word, Visio

Annual Compliance Training

FiServ training as needed to perform specific tasks

Must be able to effectively access and interpret information via various computer systems, documents, and reports. Must be able to sit for long periods of time and requires a large amount of time in front of a computer.

While working remotely must have a secure home office environment that is free from background noise and distractions. Must also have a reliable, private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

Travel may be required for training, meetings, etc. as needed.

Equal Opportunity Employer, including disabled / veterans.