Senior Account Specialist

Please Note :

To best support our clients and teams, this role is open to candidates who live in the Central or Eastern Time Zones . Because we work closely with partners in these regions, being in closer proximity helps us stay connected and collaborative. Occasional travel to client locations or team events may also be part of the role.

About Us

At Madden, we're not your typical marketing agency. We're a full-service destination marketing agency that blends tech-savvy know-how with creative flair to help destinations shine. Innovation? Check. Data-driven strategies? Double check. A passion for storytelling that brings destinations to life? Oh yeah, we've got that too.

We're constantly evolving to meet the needs of our tourism partners, driven by performance and aligned with their goals. With Madden's Agile approach, we flex and adapt to connect our clients with travelers, groups, and event planners, creating campaigns that don't just reach people-they inspire action.

We offer the whole shebang : full-agency services and omni-channel solutions. By combining research-backed insights, captivating storytelling, and strategically executed campaigns, we deliver results that move the needle (and then some).

About You

You're a top-notch communicator, comfortable chatting with both internal teams and clients like you've known them forever. Organization and time management? You've got those locked down. You're the kind of person who can not only show our clients the value of our marketing campaigns but also make them excited about the impact. Working remotely doesn't slow you down-you're proactive, independent, and ready to collaborate with a team that thrives on creativity and connection. You bring your unique skills to the table, helping us level up our collaboration and productivity. Most importantly, you're eager to grow, tackle new challenges, and thrive in an environment where every day brings fresh opportunities.

About the Job

You'll serve as a strategic bridge between our clients and internal teams, ensuring we deliver exceptional, insight-driven marketing and technology solutions. As a senior connector and trusted advisor, you'll guide client relationships with confidence-aligning strategy, execution, and outcomes. You'll advocate for our partners at every step, bring forward innovative ideas, and help shape the future of destination marketing through thoughtful collaboration and leadership.

What We're Looking For

A client champion who provides exceptional service, advocacy, and strategic partnership. Specifically we're looking for a seasoned communicator who leads collaboration between clients and internal teams to drive meaningful results and a marketing strategist who stays ahead of digital and tourism trends to guide impactful, data-informed campaigns.

If this sounds like you, let's talk-we'd love to have you on board!

What You'll Get from Us

We see your success as our success. When you join our team, you'll get :

• Opportunities to grow your skillset through training, new challenges, and learning experiences.
• A team that's got your back and is ready to help you thrive.
• A workplace culture that values intelligence, ambition, authenticity, and a willingness to learn.
• No hoops to jump through about degrees or specific experience-we care about what you can do and what you bring to the table.

Don't Meet Every Requirement?

That's okay! At Madden, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed.

About the Interview Process

We like to keep it simple and transparent. Here's what the process may look like :

Round 1 : A friendly chat with our Recruiter to get to know you and share more about the role.

Round 2 : An interview with some of the awesome teammates you'll collaborate with.

Round 3 : A conversation with the Team Lead(s) to dive deeper into the role and team fit.

Note : Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance!

Heads up : At this time, we do not offer Visa sponsorship or relocation services.

Madden Media is an Equal Opportunity Employer. #LI-REMOTE