Assistant General Manager | Full-Time | Macon Centreplex

Assistant General Manager

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Utilizing initiative and independent judgment, the Assistant General Manager supports the General Manager in planning, directing, and managing the day-to-day operations of the Macon Centreplex and Atrium Health Amphitheater. Areas of responsibility include sales and marketing, finance, event services, operations, human resources, public safety, production, union-related issues, and facility maintenance. The Assistant General Manager provides supervision to professional staff who oversee these functional areas and is responsible for evaluating and developing recommendations to enhance organizational administration, procedures, policies, and programs. In addition to operational oversight, this role assists with the design, construction, and development of the new Macon Arena scheduled to open in 2028, ensuring the project aligns with organizational goals and community needs. Unusual problems and major program or policy changes are discussed with the General Manager.

This role pays an annual salary of $100,000 and is bonus eligible.

Benefits for full-time roles : Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 28, 2025.

Responsibilities

• Assist the General Manager in planning, directing, and managing the day-to-day operations of the center, including sales and marketing, finance, event services, operations, human resources, public safety, production, union-related issues, and facility maintenance.
• Provide strong leadership to departmental directors and staff, fostering accountability, performance, and professional development.
• Work closely with the General Manager and project partners to assist with the design, planning, and construction oversight of the new Macon Arena.
• Maintain active contact with the Client / Contract Administrator and monitor Oak View Group's compliance with all provisions of the management contract.
• Actively promote the use of the facility to maximize utilization and negotiate lease agreements in the best interests of the venue.
• Negotiate contracts and agreements with event organizers, promoters, managers, and agents to ensure profitable and strategic bookings.
• Establish and maintain effective relationships with the Client / Contract Administrator, tenants, government agencies, industry partners, and community organizations to encourage regular use of the facilities.
• Coordinate facility involvement with the Convention and Visitors Bureau and other destination marketing agencies.
• Ensure the coordination and administration of corporate programs, including staff training, quality assurance, energy efficiency, safety / emergency procedures, crowd control, and crisis management.
• Develop and implement facility goals in alignment with the management contract, client objectives, corporate policies, and good business practices.
• Prepare and maintain required reports and records for the Client / Contract Administrator and the Corporate Office.
• Plan, organize, coordinate, and direct activities and personnel involved in maintaining and operating the facilities.
• Assist in the development of the annual operating calendar, activity schedules, and projections for attendance and revenue.
• Assist the General Manager with the preparation and administration of operating and capital budgets; collaborate with department directors on departmental budgets and revenue projections.
• Recruit, select, motivate, evaluate, and, when necessary, discipline or terminate director-level staff; provide training and development as needed.
• Oversee the day-to-day management of departmental operations; review and evaluate processes and results; identify and resolve deficiencies.
• Continuously seek to improve operations, streamline processes, and enhance customer service delivery.
• Develop and implement policies and procedures to support facility operations.
• Assist in the oversight of contract service partners (Food & Beverage, Parking, A / V, IT, Electrical).
• Direct the development of key management reports and manuals, including Operations Manuals, Event Handbooks, Sales & Marketing Plans, Preventative Maintenance Plans, and Facility Reports.
• Lead interdepartmental project groups, special projects, and task forces.
• Conduct organizational and operational studies and recommend program or policy modifications as appropriate.
• Represent the General Manager at meetings, as needed.
• Provide a consistently high level of customer service to all clients, partners, and guests.
• Perform other duties as assigned.

Qualifications

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.