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Employee Relations manager
Employee Relations managerGlobal Medical Response • Philadelphia, PA, United States
Employee Relations manager

Employee Relations manager

Global Medical Response • Philadelphia, PA, United States
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IMMEDIATELY HIRING! FULL-TIME Opportunity

Employee Relations Manager

Hybrid Philadelphia Pennsylvania

$100,000 to $110,000 DOE

The Employee Relations Manager is responsible for managing employee-related issues across field operations. This role ensures consistent policy application, manages risk exposure, and promotes a positive and compliant workplace culture in air and ground EMS settings.

Essential Duties and Responsibilities :

Proactively triage employee concerns, ensuring appropriate assignment for investigation and closely track outstanding cases while coaching and guiding team members through the investigation process and reviewing findings for Tier I and II level cases.

  • Conduct virtual and / or onsite interviews to gather and analyze all necessary information and documents related to the investigation.
  • Engage critical thinking, and decision-making as to relevant findings of any violations or inappropriate activities with respect to state or federal laws, regulations and / or company policies.
  • Craft clear and concise investigation reports that not only outline the allegations but also provide comprehensive reviews of relevant policies, statements, and documents, highlighting key investigation findings.
  • Demonstrate full utilization of case management system to input and track cases.

Perform data analytical work including creating customized reports for partners and stakeholders that identifies trends and opportunities.

  • Foster innovation and work collaboratively to ensure best practice investigative techniques and protocols.
  • Apply knowledge of policies, practices, laws and regulations to collaborate with internal business partners to help drive the investigation process.
  • Communicate clear rationale / justification for investigation processes and outcomes to appropriate stakeholders.
  • Provide status updates on complex ongoing investigations, as needed.
  • Partner with key stakeholders and HRBP's and / or People Partners on continuous improvement projects as needed
  • 50% to 75% travel required throughout the Northeast region.

    • Qualifications :

    Education and experience

  • Bachelor's degree in Human Resources, Business, or a related discipline that showcases your understanding of workforce dynamics and employee engagement.
  • A minimum of 5 years of proven experience in employee relations or human resources, including at least 3 years of handling complex internal investigations across geographically dispersed locations.
  • In depth knowledge of federal and state employment laws including Title VII, FMLA, and ADAAA.
  • Case management system experience.
  • Union experience is a plus.
  • Experience working with senior managers on complex cases, disciplinary and termination issues.

    • Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

    EEO Statement

    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

    Check out our careers site benefits page to learn more about our benefit options.

    R0047913

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    Employee Manager • Philadelphia, PA, United States