Talent.com
Senior Quality Performance Improvement Manager

Senior Quality Performance Improvement Manager

Parkland Health & Hospital SystemDallas, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Quality Performance Improvement Manager

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission : the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose

Responsible for performing advanced work in the coordination, organization, and facilitation of quality and performance improvement (PI) activities. Assists in mentoring, guiding, and supporting PI colleagues and others within and external to the Quality and Safety Operations (QSO) division. Works with the department leadership to provide enterprise-wide expertise and consultation related to quality and process improvement methodologies at all levels in the organization. Leverages data to drive complex and multiple PI projects in assigned areas and within cross-functional teams. Identifies trends and key areas for continuous improvement, and effectively prioritizes project lifecycle and workload. Performs duties and responsibilities in a manner consistent with our mission and values.

Minimum Specifications

Education

  • Bachelor's degree in Business Administration, Healthcare Administration, Industrial Engineering, or a related field of study from an accredited college or university required. Master's degree preferred.

Experience

  • Must have at least six (6) years of quality / performance improvement experience preferably in a healthcare setting with three (3) years of experience utilizing Lean / Six Sigma and Project Management methodologies.

    • Certification / Registration / Licensure

  • Certified Lean / Six Sigma Green Belt or higher required. Current employees must obtain this certification by August 1, 2024.
  • Certified Professional in Healthcare Quality (CPHQ) required.

    • Skills or Special Abilities

  • Must demonstrate advanced command of quality, performance improvement, and project management methodologies and strategies using evidence-based best practices.
  • Must have excellent organizational, analytical, critical thinking, and problem-solving skills.
  • Must have excellent verbal, written, and presentation skills, and communicate successfully with internal and external customers.
  • Must be able to work well independently and within an interdisciplinary team structure while managing multiple project and key deliverables.
  • Functions as a resource and mentor for PI colleagues and others within the organization.
  • Must have advanced computer skills with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Visio, and Access.
  • Must have advanced knowledge and use of statistical software such as QI Macros, Minitab, etc.
  • Must be able to create and maintain organized, confidential, and professionally written project plans consistent with standardized department processes.
  • Must have a high degree of flexibility and adaptability.
  • Must be knowledgeable about applicable Joint Commission standards, Texas Department of Health licensure requirements, Centers for Medicare and Medicaid Services regulations, as well as state, county, and professionally recognized guidelines.
  • Demonstrates understanding and implementation of high-reliability principles through use of tools and behaviors that promote patient / employee safety within a wide range of clinical and non-clinical environments.
  • Must be able to apply professional judgment as needed to independently prioritize work to achieve a consistent professional work product and optimal productivity.
  • Must be able to demonstrate excellent professional etiquette, and adherence to the behavioral standards, dress code, attendance policy, and code of conduct at all times.

    • Responsibilities

  • Independently researches and provides analysis, reports, and recommendations for quality and performance improvement initiatives based on strategic and key projects as directed.
  • Develops statistically appropriate metrics with clear operational definitions designed to monitor process improvement and stability. Collects and analyzes data, identifies opportunities, develops solutions, implements improvements and sustainability with appropriate spread of standardized best practices.
  • Participates and leads multidisciplinary quality and improvement teams and committees as requested and represents the department and health system in outreach and collaborative efforts.
  • Lead and mentor project teams as requested utilizing appropriate performance improvement methodologies and data-driven decision making across all levels across the health system.
  • Independently prepares detailed and standardized project management plans and graphical data reports to track performance and assure timely completion and achievement of stated goals. Presents information to all levels of leadership and medical staff as requested.
  • Provides advanced Lean / Six Sigma and other appropriate improvement tools and training as needed to project team members and other identified stakeholders.
  • Utilizes appropriate change models and incorporates High Reliability principles and universal skills for all process improvement and patient safety initiatives.
  • Identify barriers to project success and solicits solutions from leadership and champions when needed.
  • Assume other duties at the discretion of the Director, which may include chairing committees, and assisting with the development of new PI services, training, and program elements.

    • Job Accountabilities

  • Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
  • Stays abreast of the latest developments, advancements, and trends in the field by attending seminars / workshops, reading professional journals, actively participating in professional organizations, and / or maintaining certification or licensure. Integrates knowledge gained into current work practices.
  • Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

    • Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

    serp_jobs.job_alerts.create_a_job

    Manager Quality Improvement • Dallas, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Quality Improvement Supervisor

    Quality Improvement Supervisor

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Quality Improvement.Key Responsibilities Supervise a team of Quality Improvement Associates to meet monthly audit performance metrics Investigate and optim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Manual Testing Lead

    Manual Testing Lead

    VirtualVocationsIrving, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Test Lead - Manual.Key Responsibilities Conduct functional and exploratory testing, drafting detailed test plans and strategies Manage defect tracking, coordinate with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Operational Performance Expert

    Operational Performance Expert

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an RCS-Operational Performance Expert.Key Responsibilities Serve as the subject matter expert for Revenue Cycle Services, providing leadership and education across the di...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    QA Analyst III

    QA Analyst III

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a QA Analyst III to support the Developer Compliance Operations team in ensuring the integrity and quality of Data Protection Assessment reviews.Key Responsibilities Inde...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Quality Coordinator

    Senior Quality Coordinator

    Holder ConstructionDallas, TX, US
    serp_jobs.job_card.full_time
    Holder Construction Company, an Atlanta based commercial construction company with operations throughout the United States, is seeking a highly motivated QA / QC (and or office / field) professional to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Quality Manager

    Quality Manager

    Element Materials TechnologyPlano, TX, United States
    serp_jobs.job_card.full_time
    Element has an opportunity for an experienced.Reporting directly to the Business Unit (BU) Quality Director / BU Quality Manager for Connected Technologies & Mobility with a dotted line to the locati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    QC Reverification Specialist

    QC Reverification Specialist

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a QC Reverification Specialist.Key Responsibilities Review a minimum of 10 files daily while maintaining a quality rating of at least 98% Input loan information into the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Assistant Quality Superintendent

    Assistant Quality Superintendent

    Holder ConstructionLancaster, TX, US
    serp_jobs.job_card.full_time
    Holder Construction, an Atlanta-based commercial construction company with operations throughout the United States, is seeking a highly motivated management professional to join our project team in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager, Quality Management System

    Senior Manager, Quality Management System

    InogenPlano, TX, US
    serp_jobs.job_card.full_time
    The Senior Manager, QMS has responsibility for Inogen’s Quality Management System (QMS) including compliance with applicable regulations and standards, system performance, strategic leadershi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    QA Engineering Manager

    QA Engineering Manager

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, QA Engineering to lead Agile Quality Assurance and Test Automation efforts.Key Responsibilities Lead, mentor, and develop a team of QA engineers, promoting con...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Quality

    Director of Quality

    Mark Cuban Cost Plus Drug Company, PBCDallas, TX, US
    serp_jobs.job_card.full_time
    Mark Cuban Cost Plus Drug Company, PBC is committed to providing affordable medicines at fixed, transparent profit margins to help patients left behind by market and regulatory forces.We aim to end...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Regulatory Manager

    Regulatory Manager

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regulatory Manager.Key Responsibilities Manage regulatory submissions, documentation, education, training, and compliance Coordinate research activities with clinical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Software QA Engineer

    Senior Software QA Engineer

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Software Quality Assurance Engineer (QA).Key Responsibilities Plan test cases for User Stories and Features in collaboration with the agile team Create and docu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Quality Assurance Coordinator

    Quality Assurance Coordinator

    BrightSpring Health ServicesArlington, TX, United States
    serp_jobs.job_card.full_time
    The Quality Assurance Coordinator (QAC) position is focused on maintaining local compliance with State, Federal.BrightSpring Health requirements. The QAC provides leadership oversight to operations ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Milestone & Validation Lead

    Milestone & Validation Lead

    JPIDallas, TX, United States
    serp_jobs.job_card.full_time
    Built on a foundation of integrity, respect, and commitment, JPI stands out as one of the most active real estate developers and builders in the nation. JPI has designed and developed communities wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Quality Assurance Specialist

    Senior Quality Assurance Specialist

    VirtualVocationsGarland, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Quality Assurance Specialist to support the development of a digital quality management system. Key Responsibilities Manage collaboration on process improvement a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Software Testing Lead

    Software Testing Lead

    VirtualVocationsPlano, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Testing Lead- Jira Zephyr.Key Responsibilities Configure Zephyr for Jira to support project testing requirements and align with QA processes Partner with project teams...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    QA Automation Team Lead

    QA Automation Team Lead

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a QA Automation Team Lead for Data Platform.Key Responsibilities Build, guide, and mentor a high-performing engineering team while driving quality assurance and automatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Process Engineering Consultant

    Process Engineering Consultant

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Process Manager for a 3-week contract.Key Responsibilities Conduct end-to-end process mapping of field service delivery workflows Perform gap analysis between acquired...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Quality Operations Representative

    Quality Operations Representative

    VirtualVocationsGrand Prairie, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Quality Operations Representative responsible for processing tasks related to background and credential screening and providing customer support.Key Responsibilities Co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours