Global Quality Customer Manager

Quality Assurance Manager

About CMI : Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Responsibilities

• Develop and implement quality standards for existing and new products and processes.
• Partners with Sales to address customer quality issues by participating in customer meetings, calls and other situations as needed.
• Lead the development and execution of root cause analysis for customer quality issues and complaints.
• Lead the development and execution of continuous improvement with operations to address customer quality issues / complaints.
• Develop and analyze quality data / metrics to recommend improvements to operations in the manufacturing process to drive down the cost of quality.
• Conduct regular audits to assess the effectiveness of production process improvements related to the quality improvements.
• Drive root cause analysis and implement corrective and preventive actions to address quality issues.
• Oversee the documentation and record-keeping process to track and report on quality metrics.
• Stay current with industry best practices, technological advancements, and emerging trends in quality management.