Field Service Technician

Job Description

Ideal candidate to have experience in service of industrial equipment and solutions, including steel fabrication and processing equipment. They will support the company in meeting objectives for deploying technicians to client jobs, handling parts and service requests, including on-site work and managing budgets and installation schedules.

Responsibilities :

• Schedule service and installation trips
• Maintain clear communication and updates with clients
• Service reporting and reviews for internal use and vendor collaboration
• Adhere to service department budget and goals
• Participate in online and in-person vendor training programs
• Prepare and review service and parts quotes
• Ability to travel and perform work onsite when necessary
• Communicate and report to upper management

Required Skills :

Excellent customer service skills

Excellent communication and people skills

Ability to work under pressure in a fast-paced, rapidly shifting environment

Thorough knowledge of hydraulics, electrical and mechanical

Punctual and prompt

Ability to travel as needed (up to 75% of the time)

Desired Skills :

5 years experience

Fast learner

Dependable - more reliable than spontaneous

Adaptable / flexible - enjoys doing work that requires frequent shifts in direction

Achievement-oriented - enjoys taking on challenges, even if they might fail

Job Type : Full-time

Pay : $18.00 - $26.00 per hour

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Relocation assistance

Vision insurance

Schedule :

5x8

On call

Experience :

Mechanical knowledge : 5 years (Preferred)

Technician : 3 years (Preferred)

Willingness to travel :

75% (Required)

Work Location : In person

Qualifications

Ideal candidate to have experience in service of industrial equipment and solutions, including steel fabrication and processing equipment. They will support the company in meeting objectives for deploying technicians to client jobs, handling parts and service requests, including on-site work and managing budgets and installation schedules.

Responsibilities :

Schedule service and installation trips

Maintain clear communication and updates with clients

Service reporting and reviews for internal use and vendor collaboration

Adhere to service department budget and goals

Participate in online and in-person vendor training programs

Prepare and review service and parts quotes

Ability to travel and perform work onsite when necessary

Communicate and report to upper management

Required Skills :

Excellent customer service skills

Excellent communication and people skills

Ability to work under pressure in a fast-paced, rapidly shifting environment

Thorough knowledge of hydraulics, electrical and mechanical

Punctual and prompt

Ability to travel as needed (up to 75% of the time)

Desired Skills :

5 years experience

Fast learner

Dependable - more reliable than spontaneous

Adaptable / flexible - enjoys doing work that requires frequent shifts in direction

Achievement-oriented - enjoys taking on challenges, even if they might fail

Job Type : Full-time

Pay : $18.00 - $26.00 per hour

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Relocation assistance

Vision insurance

Schedule :

5x8

On call

Experience :

Mechanical knowledge : 5 years (Preferred)

Technician : 3 years (Preferred)

Willingness to travel :

75% (Required)

Work Location : In person