NEW RESTAURANT OPENING- SEEKING ALL FOH STAFF

Company Description :

The Old Pro, a beloved fixture of the Palo Alto community since 1964, is being revitalized in its most recent landmark location. The new establishment, simply named “ The Pro ,” aims to honor the rich legacy of this historic watering hole while introducing a fresh and vibrant atmosphere.

Opening December 2025 , in Palo Alto’s Ramona Street Architectural District, The Pro will continue the long tradition of serving the people of Palo Alto and celebrating the Bay Area’s legendary local sports teams and athletes. Our mission is to preserve elements of the unique character of The Old Pro while creating a welcoming and dynamic gathering place for all.

The Pro’s revitalization will offer a casual, light lunch, a leisurely afternoon bar bite, an intimate date night, a celebratory family dinner, or a way to cheer on the home team with friends. Serving familiar dishes with an emphasis on classic cocktails delivered with on-point service by a team of restaurant veterans.

What We Are Looking For :

SERVERS, BARTENDERS, HOSTS, BUSSERS & FOOD RUNNERS

Our guests' experience of genuine hospitality is predominately based on their interaction with you. Our guest will be spending the majority of the time in our restaurant speaking directly to and being served by YOU....your ability to be charismatic, insightful, knowledgeable, hospitable and timely will help to give our guests a memorable experience that will have them returning to our restaurant for years to come. At the most basic level, you are a service person, addressing the needs of our guests at all times.

Job Description / Summary of Position :

The Server & Bartender is responsible for seamless service to our guests following our steps of service with a thorough knowledge of all food & beverage menus, including ingredients with allergy concerns. A Server communicates regularly with management, chefs and hosts about table needs, turn times, problems, complaints and compliments. A Server anticipates any needs and acts quickly upon guest requests.

A Server at The Pro is also a salesperson, helping to sell specific cocktails, beer, wine as well as menu items and chef specials.You are highlighting all of the wonderful aspects of our menu and convincing our guests to experience as many of them as possible. The role of a salesperson is not to sell something the guest does not want, but merely to convince them to order the things they do want. This is an art that should be practiced regularly.

Above all, you are a member of a team whose goal is to serve our guests. What is required to reach this goal can change at any moment based on their needs. Anticipate, be quick to act, and never pass up an opportunity to help a fellow team member.

In addition, a  Bartender is responsible for the production of cocktails, service of beer, wine, and spirits during the course of the shift. The bartender will ensure that the bar is properly stocked to fill the orders of our guests in a timely manner.

The responsibility of T he Busser is to assist the service team in providing guests with The Pro experience. They are expected to give service that is knowledgeable, approachable, energetic, and thoughtful while upholding company standards and values in a busy, fast paced environment.

The Food Runner plays a crucial role in ensuring guests receive their food promptly and efficiently, adhering to established service standards. This position requires an in-depth understanding of the food menu, including ingredients and potential allergens.

Effective communication is essential for the Food Runner, who must regularly liaise with management, chefs, and servers regarding table requirements, table turnover times, allergy concerns, and any guest feedback, positive or negative. Furthermore, the Food Runner is expected to proactively anticipate guest needs and promptly address any requests.

The Host is responsible for greeting and seating guests in a friendly, charming manner and bidding farewell to departing guests. Communication between the host, management, kitchen, and floor staff is critical. The host is also responsible for managing the flow of guests in the dining room to maximize seating and ensure guest satisfaction and dining pleasure.

Duties / Responsibilities / Essential Functions :

• Maintain a professional atmosphere in all guest areas.
• Proper grooming and appearance standards are expected at all times
• Treat all colleagues with care and respect.
• Expected to complete opening side work prior to the start of service.
• Responsible for understanding reservation and seating strategy
• All tables should be polished and correctly set prior to guest arrival
• Responsible for thorough knowledge of all menus.
• Steps of service must be carried out according to our guidelines.
• You are expected to manage the flow of service for each guest to ensure the highest level of guest satisfaction. Including, but not limited to greeting in a timely manner, taking / placing orders in a timely manner, etc.
• Greet newly seated guests within 2 minutes.
• All beverages must be served from a tray.
• To ensure safety, carrying a maximum of 2 plates at a time is recommended.
• Food is to be served from the left with an open palm to the guest and placed correctly before the diner; plates are cleared from the right.
• You are responsible for ensuring proper silver is placed before the arrival of each course.
• You must check back once every dish is served (after 2 mins or 2 bites).
• Responsible for basic wine knowledge for every wine on the list : Varietal, Winery, Vintage, & Price.
• Wine and Beverage service must be carried out according to our guidelines.
• Responsible for clearing plates, glass & silver from guests during the course of service.
• When leaving the floor, you are expected to ensure that your responsibilities will be covered and must notify the host and manager beforehand.
• All comps and voids must be approved by management prior to check presentation.
• You are responsible for collecting proper payment from each guest and making change as necessary prior to the guest departure.
• You will be expected to adhere to all cash-handling procedures outlined in the Policy
• Keep managers and chefs informed of guest complaints, challenges and successes.
• You are expected to complete all assigned side work prior to departure.

You Should Possess the Following Attributes / Qualifications :

Our operation is employee focused, ensuring that all staff feel that they are valued and benefit from their job above and beyond the standard financial motivators. We are always seeking people who take responsibility and look above and beyond to achieve greatness in their field. If you are looking for personal growth, a team-oriented workplace, and to experience hospitality and hospitality business in a new and exciting environment, this is likely the position for you.

If you are interested and feel that you might be a good fit for our team, please reply along with your resume and contact information.