Hotel Front Desk Agent, full-time - Springhill Suites by Marriott Columbus Easton

Hotel Front Desk Agent, Full-Time - Springhill Suites by Marriott Columbus Easton

At Concord Hospitality, we pride ourselves on creating exceptional guest experiences and fostering a positive work environment. As a company built on the cornerstones of quality, integrity, community, profitability, and fun, we are dedicated to nurturing our associates and offering a supportive and rewarding workplace. Join us and be part of a team that values every individual and strives for excellence.

Position Overview

We are excited to welcome a dynamic and personable Full-Time Front Desk Associate to our team. With open availability, including weekends, you will be at the heart of our hotel operations, interacting directly with guests and ensuring their stay is nothing short of exceptional. If you are passionate about hospitality and thrive in a fast-paced environment, this role offers a unique opportunity to make a meaningful impact. We are looking for someone that can primarily work the 3pm-11pm shift.

Key Responsibilities

Guest Service Excellence : Provide efficient, courteous, and professional service to all guests, creating a welcoming atmosphere and ensuring a memorable experience.

Maintain High Standards : Uphold our hotel's high standards of service and hospitality, addressing any guest concerns or issues promptly and effectively.

Transaction Handling : Accurately handle guest transactions, adhering to cash handling procedures and ensuring a smooth check-in / check-out process.

Confidentiality : Safeguard guest privacy by managing mail, messages, and personal information with the utmost professionalism.

Hotel Knowledge : Stay informed about hotel brand programs, services, and local attractions to better assist guests and enhance their stay.

Effective Communication : Serve as a liaison between guests and other hotel departments, effectively communicating feedback and concerns to ensure guest satisfaction.

Qualifications

• Previous experience in a front desk or customer service role preferred, but not required.
• Excellent communication and interpersonal skills with a friendly and approachable demeanor.
• Strong organizational skills and the ability to handle multiple tasks efficiently.
• Proactive problem-solving skills and the ability to address guest concerns with a positive attitude.
• Availability to work various shifts, including weekends and holidays.

Benefits

At Concord Hospitality, we are committed to making sure our associates feel valued and supported. Our "Associate First" culture means we prioritize your well-being and growth, offering continuous development opportunities and a vibrant team atmosphere. We celebrate diversity and are proud to be an Equal Employment Opportunity employer, dedicated to creating an inclusive and dynamic workplace.