Express Service Writer

As an Express Service writer, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Hodges Subaru, we strive to make every customer a customer for life.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

Medical, Dental, and Vision

401K plan

Paid holiday time off and vacation

Paid training

Discount for employee vehicle purchase

Family owned and operated

1st Subaru store in the State of Michigan

Long term job security

Responsibilities

Responsible for writing service repair orders and minor estimates

Provide outstanding customer service

Maintain a professional positive attitude at all times

Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary

Handle all customers in friendly professional manner

Use proper techniques to find out customers’ concerns, diagnose problem and make recommendations for maintenance and service needs

Have understanding of and comply with Motor Vehicle Service and Repair Act requirements

Greet customers promptly and courteously

Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP

Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle

Prepares complete and accurate estimate of cost for labor and parts

Establishes follow-up time

Monitors the progress of each vehicle throughout the day, completely updating customers frequently

Verifies that final invoice reconciles with work performed on the repair order

Explains all completed work and charges to customers

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Clean driving record

Willing to submit to a pre-employment background check & drug screen