Implementation Analysts (Pilot)

Overview

Position : Implementation Analysts (Pilot). Employer : CWT. Location : United States. Education : Bachelor Degree required. This is a role in the Call Center field with opportunities for candidates with the latest education and relevant experience. The posting indicates the role is remote-friendly and part of a global, multi-cultural environment.

Responsibilities

• Gathers business requirements and business process flows to support the development team in designing and preparing new systems / solutions.
• Documents and analyzes functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables are completed.
• Defines modifications to existing systems to meet internal and external user requirements; provides business knowledge to aid other team members.
• Provides Level 1 problem determination and support to a specific CWT business application using documented procedures and available tools.
• Ensures proper documentation and business justification of all requests.
• Develops a well-defined, shared understanding of the project scope.
• Records problem symptoms and status information to communicate with and utilize senior staff effectively.
• Develops a clear vision for the end product / system and acts as the primary focal point for all customer applications.
• Retrieves, uses, and understands data from a relational data warehouse to make recommendations to the product team.
• Supports call-initiated workflow through IT, logging customer questions and problems and tracking them through to resolution.
• Ensures timely escalation of customer problems by documenting impact and prioritizing resolution targets.
• Interfaces between business / function user groups and IT; analyzes business problems and requirements to determine sources and develop options / alternatives.
• Provides training and mentoring for end users and ensures system viability to meet business needs.
• Coordinates and / or conducts acceptance testing.

Qualifications

Position Requirements

Other : CWT is an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status. Reasonable accommodations are available upon request.

Additional Information

LI-REMOTE

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