Overnight Call Specialist (In Office Position)

FirstLink is looking for Overnight Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

The Overnight shift at FirstLink works from 12AM-8AM , and is part of the holiday rotation.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity? Apply today!

Job Type : Full-time

Salary : $21.00 per hour

Benefits :

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year
Schedule :
• 12AM-8AM
• Overnight shift
• Holidays
• Weekend availability

Required Education and Experience :

Work Location : In person