Texas Licensed Care CoordinatorVirtualVocations • Worcester, Massachusetts, United States
Texas Licensed Care Coordinator
VirtualVocations • Worcester, Massachusetts, United States
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A company is looking for a Contact Center Care Coordinator.
Key Responsibilities
Ensure a positive experience for patients by focusing on satisfaction and resolution
Respond to customer inquiries via phone, email, and chat in a timely manner
Document customer interactions and follow up to ensure issues are resolved
Required Qualifications
High school graduate or equivalent
Two years of experience in a call center-related role
Proven work experience in a customer service role
Relevant training in call center or contact center environments
Previous healthcare experience and familiarity with medical terminology
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Care Coordinator • Worcester, Massachusetts, United States
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