VP, Operations

About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

KREWE is seeking a visionary and execution-driven VP, Operations to lead our end-to-end operational strategy as we scale toward our 2026 and 2027 goals. Based in our New Orleans headquarters, this role is ideal for a seasoned operations leader with a proven track record in omni-channel consumer brands who thrives in fast-paced, creative environments. You'll be at the forefront of optimizing systems, supply chains, and organizational design to support growth across retail, e-commerce, and wholesale channelswhile ensuring our brand ethos and New Orleans roots are embedded in every operational touchpoint. This is a rare opportunity to shape the future of a high-growth, design-driven company with national reach and cultural depth.

This role is based in New Orleans Headquarters 5 days a week.

Key Responsibilities :

• Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond.
• Own the enterprise systems roadmap across ERP, WMS / OMS, POS, CRM / sales tools, PLM, finance / accounting, and data / BI - driving adoption, data integrity, role clarity, and measurable ROI.
• Optimize and redesign an endtoend omnichannel order lifecycle spanning DTC ecommerce, retail, and wholesale (BOPIS, shipfromstore, storetohome, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
• Stand up agile PMO and governance model (intake, prioritization, resourcing, stagegates, and postmortems) with clear RACI across crossfunctional programs.
• Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility.
• Evolve warehousing and logistics strategy (owned facilities and / or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs.
• Recruit, coach, and develop a highperforming, lean operations organization with clear roles, metrics, and career paths that scale with the business.
• Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problemsolving.
• Define and operationalize a bestinclass customer service model across channels with clear SLAs and VOC feedback loops.
• Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
• Strengthen operational controls across ordertocash and procuretopay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
• Establish and publish a 12–18 month operations roadmap with business cases and resourcing; track progress via weekly / monthly reviews and QBRs.
• Own performance management for operations : OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS / CSAT, and defect rates.
• Ensure the brand ethos and core values come to life in all operational touchpoints – from vendor relationships to internal business partners and driving a modern approach to scale.

Requirements :

Benefits and Perks :

Salary (for New York only) : Up to $200,000 annually based on experience and qualifications.

This reflects the base salary for this position. Compensation may vary based on factors such as skills, experience, certifications, and business needs. In addition to base pay, KREWE offers annual bonuses, a comprehensive benefits package, paid time off, and employee discounts.

Diversity and Inclusion :

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

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