Homeless Services Director

Homeless Services Director

Be the bridge between policy, partnerships, and people in Guilford County. In partnership with the local Continuum of Care (CoC), the Homeless Services Director will coordinate efforts to address homelessness and housing instability within Guilford County. This individual will lead a dedicated team that works collaboratively with various stakeholders including government agencies, non-profit organizations, service providers, and community members to develop and implement strategies aimed at ensuring homelessness is brief, infrequent and trauma-informed.

This position reports to the Assistant County Manager for Successful People within the County Manager's Office with six (6) positions budgeted under its supervision to support a work plan centered on the following :

• Funding and resource allocation
• Monitoring and evaluation
• Policy development
• Data management / dash-boarding
• Public relations / communication
• Managerial and clerical support to the CoC board and its committees
• Stakeholder engagement
• Inter-governmental and inter-local relations
• Crisis management
• Strategic planning / System of Care development

An employee in this class performs a variety of duties that require advanced knowledge in macro level / systems and human service practice involving the provision of both direct and indirect services to clients, program development, change management and stakeholder engagement. The demonstration of longstanding competencies in HUD policy and service delivery for the unhoused is essential. The individual will provide leadership and management services based on expectations set by a memorandum of understanding with the NC-504 Guilford County Continuum of Care and Guilford County. Supportive leadership skills are critical to ensure CoC members and stakeholders receive guidance and support in the areas of HUD policy adherence, excellent service delivery, cross-service and system collaboration and the practice of continuous quality improvement. Sound budget management skills are needed to establish a braided funding strategy, the development of funding allocation plans based on system and community needs and the ability to leverage public / private partnerships for sustainability. Most importantly, the leader in this role must be a liaison to the community, stakeholders, and CoC members by providing sound understanding of best practices, strong communication, negotiation, problem-solving and critical thinking skills, facilitation, and the promotion of collaboration to cultivate a responsive system of care for the unhoused.

Essential duties and responsibilities include, but are not limited to :

Leadership & Supervision

Compliance and Monitoring

Planning and Development

Supervisory responsibilities include :

Recruitment standards include knowledge, skills, and abilities in diversity, ethics, adaptability, analytical thinking, change management, customer service, delegation, dependability, design, initiative, innovation, interpersonal skills, judgment, leadership, managing people, motivation, oral communication, organizational support, planning / organizing, problem solving, professionalism, project management, quality management, strategic thinking, teamwork, technical skills, visionary leadership, written communication, and considerable knowledge of the fields of homelessness and housing and experience managing and reporting federal, state, and local funding.

Minimum qualifications include a four (4) year baccalaureate degree from an accredited college or university in a related field, such as Business or Public Administration, Social Work, Public Health, Non-profit Management and at least five (5) years' experience in a senior leadership role for serving the unhoused. A master's degree is preferred. Requires a valid driver's license with own personal transportation.

Physical demands include the ability to perform the basic life operational functions of walking, fingering, standing, reaching. The employee must be able to perform sedentary work. Working conditions consist of an office environment with no adverse environmental conditions. Some related activities will require participation in field / community activities. This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.