Manager, Enrollment Management Support

Position Title :

Manager, Enrollment Management Support

Requisition Number : SCA00847

General Description :

Reporting to the Director of Student Records and Registration, the Manager of Enrollment Management Support plays a key leadership role in enhancing and streamlining transcript evaluation and admissions processing to support the College’s recruitment, outreach, and enrollment goals. This position is responsible for supervising staff and overseeing daily operations. The Manager reviews educational credentials—including postsecondary transcripts—to determine appropriate placement in english and math, as well as eligibility for transfer credit. They also provide advanced, student-centered support services to both new and continuing students and serve as a primary point of contact and resource for enrollment-related inquiries. The Manager is expected to maintain comprehensive knowledge of all areas within student enrollment services, including admissions, registration, academic records, financial aid, and student accounts. Occasional evening and Saturday hours may be required.

College Intro :

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities :

• Provide leadership for staff and processes within the admissions operations unit
• Supervise the daily work of staff in the unit, including scheduling work, setting performance standards and ensuring adherence to these standards, and conduct performance appraisals.
• Responsible for day-to-day operations and management of the transfer evaluation and admissions processing operations.
• Provide oversight to ensure excellent service to the various customers, both internal and external; advise the Director on matters as appropriate pertaining to the functioning of the unit.
• Oversee and ensure accuracy of processing of applicants for admission into Allied Health and other select programs; review and respond to appeals for admission into Allied Health and other select programs; participate in all inter-departmental meetings concerning these programs.
• Serve as a liaison for internal communication purposes for issues related to operations with academic departments, programs and services; business affairs and other enrollment services offices.
• Manage student data, records and files, in hard copy or electronic versions, including : developing various files and filing systems; establishing and maintaining standards for data integrity; managing data exception reports; providing oversight and coordination for appropriate document imaging
• Develop and document improved business processes and procedures to promote efficiency, greater productivity, and support operational decision making in the Division of Enrollment Management.
• Articulate course information for transfer credit into the Student Information System so that the system is an accurate and precise tool for recording transfer equivalencies.
• Maintain a complete and accurate file on transfer credit course equivalencies.
• Maintain current Transfer Credit and Placement procedures manual.
• Assist with resolving a variety of complex issues presented at Enrollment Central for continuing and newly enrolling students in a manner that fosters favorable impressions about the quality of service delivered.
• Maintain and / or update skill sets and knowledge base to encompass all the major components of student enrollment services, including understanding and utilizing the various modules in Banner : Student, Financial Aid, and Student Accounting.
• Assist, as needed, with various enrollment-related processes and functions, such as course schedule changes, change of name and address requests, transcript processing, etc.
• Assist students in web-based transactions as needed.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Other duties as assigned.

Minimum Qualifications :

Preferred Qualifications :

Work Location : Main Campus

Benefits Summary : Benefits :

“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Full-time faculty and staff benefits include :

Additional College benefits :

For More information about the College benefits and eligibility based on employee class, please visit : https : / / www.myccp.online / human-resources / benefits-eligibility

Salary Grade or Rank :

Min Salary / Hourly Rate :

$54,498

Max Salary / Hourly Rate :

$89,921

Job Posting Open Date :

07 / 21 / 2025

Type of Position : Administrator

Employment Status : Full-Time

Special Instructions to Applicants :

Interested candidates should complete an online application.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.