Talent.com
Customer Engineer (US)

Customer Engineer (US)

WALT LabsSpring, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions. You will partner with sales teams to understand customer challenges, design and present compelling solutions, and guide customers through the implementation and adoption of our products and services, with a focus on Generative AI solutions on Google Cloud. This role requires a blend of technical depth, business acumen, and strong communication skills, with a specialization in applying Generative AI technologies to solve complex business problems. A Customer Engineer needs a blend of strong technical skills in cloud-native technologies, including AI / ML, and excellent communication and problem-solving abilities to assist customers with their cloud solutions.

Core Focus : Google Cloud Platform (GCP) Expertise

  • Cloud-Native Proficiency : Kubernetes, containers, and serverless architectures.
  • GCP Service Mastery : Deep knowledge of core GCP services (Compute Engine, Storage, SQL, BigQuery, etc.), with a strong emphasis on Vertex AI and other AI / ML offerings.
  • Vertex AI : Expertise in building, deploying, and scaling machine learning models with Vertex AI, including AutoML, custom training, and pre-trained models. Understanding of Vertex AI's role in enabling generative AI solutions.
  • GCP AI / ML Services : Knowledge of other relevant Google Cloud AI / ML services and APIs (e.g., Natural Language API, Vision API).
  • Infrastructure Automation : IaC with Terraform or Cloud Deployment Manager.
  • Cloud Solution Design : Building scalable, secure, and resilient cloud architectures, including designing AI / ML infrastructure.
  • Data Handling : Big data analytics, warehousing, and ETL / ELT processes, with a focus on leveraging data for AI / ML.
  • Network & Security : Comprehensive understanding of cloud networking and security principles, including security best practices for AI / ML workloads.
  • Database Management : Experience with SQL and NoSQL databases, including database solutions for AI / ML applications (e.g.,vector databases).
  • Experience with enterprise architecture frameworks and methodologies.

Responsibilities :

  • Customer Engagement :
  • Partner with sales teams to identify and qualify business opportunities and understand key customer technical objections, with a focus on Generative AI opportunities.
  • Develop strategies to overcome technical blockers and drive solution adoption, specifically for Generative AI solutions.
  • Build and maintain strong relationships with key technical stakeholders and executive leaders at customer organizations, with an emphasis on understanding their Generative AI needs.
  • Solution Design & Architecture :
  • Analyze customer business and technical requirements to design comprehensive solutions that address their needs, with a focus on Generative AI use cases.
  • Develop and present solution architectures, including diagrams, documentation, and best practices, with a focus on integrating Generative AI components.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement solutions, including Generative AI solutions.
  • Technical Leadership :
  • Provide deep technical expertise to support customer engagements, including technology advocacy, product and solution briefings, and proofs-of-concept, with a focus on Google Cloud's Generative AI capabilities.
  • Guide customers through assessments of their existing environments and provide recommendations for modernization and optimization, including incorporating Generative AI.
  • Stay up-to-date on industry trends and emerging technologies, especially in Generative AI, and drive innovation and best practices.
  • Collaboration :
  • Work closely with product management and engineering teams to prioritize customer needs and influence product development, including requirements for Generative AI products and services.
  • Collaborate with internal teams and partners to ensure successful solution delivery and customer satisfaction, including Generative AI solutions.
  • Share knowledge and best practices with the broader team and contribute to the development of internal tools and processes, including those related to Generative AI.
  • Pre-sales Support
  • Participate in the technical aspects of Request for Proposals (RFPs), including those involving Generative AI solutions.
  • Conduct product demonstrations and prototypes in customer environments, showcasing Google Cloud's Generative AI offerings.
  • Experience in writing Statements of Work (SOWs) that clearly define project scope, deliverables, and timelines.

    • Qualifications

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience preferred.
  • 3 + years of experience in a customer-facing technical role, such as solutions architect, sales engineer, or consultant.
  • Strong understanding of cloud computing concepts, platforms, and services (preferably Google Cloud).

    • Supporting Technical Skills

  • Scripting : Proficiency in Python, Go, or Bash for automation.
  • Problem-Solving : Strong troubleshooting and diagnostic abilities.
  • Communication : Clear communication of complex technical information.
  • Customer Service : Effective interaction and support for clients.
  • DevOps Practices : Familiarity with DevOps principles and tools.

    • Preferred Qualifications

  • Experience in migrating applications and services to cloud platforms.
  • Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers, and firewalls.
  • Experience with security concepts such as encryption, identity management, access control, attack vectors, and penetration testing.
  • Excellent presentation, communication, and interpersonal skills.
  • Ability to travel to customer sites as needed.
  • Medical, Dental, Vision
  • PTO
  • 401k
  • Professional Development
  • Macbook Laptop
  • Remote work flexibility

    • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Customer Engineer Us • Spring, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Service Engineer

    Service Engineer

    SupermicroHouston, TX, United States
    serp_jobs.job_card.full_time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director Digital Technology Solutions, Advanced Oncology Therapies

    Director Digital Technology Solutions, Advanced Oncology Therapies

    MCKESSONThe Woodlands, TX, United States
    serp_jobs.job_card.full_time
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technology Engineer

    Technology Engineer

    Axens North AmericaHouston, TX, US
    serp_jobs.job_card.full_time
    Axens is a global leader for licensing and supply of catalyst for the catalytic Reforming and Aromatics processes.The Reforming & Aromatics Technology Engineer position works as part of the Tec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Electronics Engineering

    Electronics Engineering

    NavyCleveland, TX, United States
    serp_jobs.job_card.full_time
    ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Desk Engineer II (Hybrid - The Woodlands, TX)

    Service Desk Engineer II (Hybrid - The Woodlands, TX)

    Allbridge, LLCThe Woodlands, TX, United States
    serp_jobs.job_card.full_time
    Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Account Representative

    Sales Account Representative

    Alleviation Enterprise LLCDayton, TX, US
    serp_jobs.job_card.full_time
    We're growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, it's...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Engineer, Major Enterprise

    Sales Engineer, Major Enterprise

    FortinetHouston, TX, United States
    serp_jobs.job_card.full_time
    We are looking for a Systems Engineer to work closely with a Major Account Manager in a defined territory.The Systems Engineer's main mission will be to support the sales organization in all techni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Sales Engineer, Named Enterprise

    Sales Engineer, Named Enterprise

    FortinetHouston, TX, United States
    serp_jobs.job_card.full_time
    Named Account Manager in a defined territory.This role is designed for a technically strong but strategically minded individual who thrives in customer-facing engagements.The Systems Engineer will ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Software Engineer, Platform - League City, USA

    Software Engineer, Platform - League City, USA

    SpeechifyLeague City, TX, US
    serp_jobs.job_card.full_time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Sales Engineer (SW Houston)

    Sales Engineer (SW Houston)

    Voigt-AbernathyHouston, TX, US
    serp_jobs.job_card.full_time
    Texas Process Equipment (TPE) / Voigt-Abernathy.A fifty-plus year-old, privately held, regional distributor and manufacturers representative for a wide range of industry leading, sealed and sealless...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Engineer

    Sales Engineer

    GreenheckgroupHouston, TX, US
    serp_jobs.job_card.full_time
    Accurex Sales Engineer / Account Manager.At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Engineer (US)

    Customer Engineer (US)

    WALT LabsSpring, TX, US
    serp_jobs.job_card.full_time
    As a Customer Engineer, you will be a key player in driving our customers' success by translating their business needs into innovative and effective technical solutions.You will partner with sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Software Engineer, Platform - Conroe, USA

    Software Engineer, Platform - Conroe, USA

    SpeechifyConroe, TX, US
    serp_jobs.job_card.full_time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Sales Engineer - End User

    Sales Engineer - End User

    RuhrpumpenHouston, TX, US
    serp_jobs.job_card.full_time
    Ruhrpumpen North American End-user Sales.Provides sales & customer support coverage, management and strategic focus for the North American End-user Sales of Ruhrpumpen in a defined territory and / or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Professional

    IT Professional

    NavyDayton, TX, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Delivery Specialist

    Delivery Specialist

    O'Reilly AutomotiveSplendora, TX, US
    serp_jobs.job_card.full_time
    The Delivery Specialist will maintain and operate store vehicles to deliver parts and / or products to professional customers in a safe and efficient manner. This position will also collect money on C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Corporate Tools LLC is hiring : UX Engineer in Houston

    Corporate Tools LLC is hiring : UX Engineer in Houston

    MediabistroHouston, TX, United States
    serp_jobs.job_card.full_time
    Corporate Tools is hiring an experienced UX Engineer for $115,000 / year.You will be a traditional company employee.This is a full time M-F position with company benefits. Our main office is in Spokan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Tech Lead, Web Core Product & Chrome Extension - Conroe, USA

    Tech Lead, Web Core Product & Chrome Extension - Conroe, USA

    SpeechifyConroe, TX, US
    serp_jobs.job_card.full_time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Associated Center Clinical Director

    Associated Center Clinical Director

    ChenMedCrosby, TX, US
    serp_jobs.job_card.full_time
    We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    Plastic ExpressBaytown, TX, US
    serp_jobs.job_card.full_time
    The Customer Success Manager will negotiate with critical vendors for the purchase of all materials, supplies, equipment and services used by Plastic Express. Must be able to continuously demonstrat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days