Software Support Engineer
VirtualVocationsCleveland, Ohio, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Software Support Engineer to provide technical support and troubleshoot issues for customers.
Key Responsibilities
Diagnose and resolve issues across SaaS and on-prem environments
Provide hands-on technical assistance and analyze logs and datasets to identify root causes
Mentor support teams and improve customer-facing knowledge base content
Required Qualifications
Technical degree or 2+ years in SaaS Technical Support or equivalent experience
Experience querying large datasets in relational databases
Experience troubleshooting public / private REST APIs and third-party integrations
Familiarity with agile SDLC and modern programming / scripting languages
Experience with Windows Server
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Software Engineer • Cleveland, Ohio, United States
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