Customer Service Representative (Licensed P&C Agent)

Customer Service Representative I

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal / repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Interested in joining a growing Fortune 500 Company that offers paid comprehensive training, teamwork, full time benefits / 401K available day one and opportunity for career growth?

Markel Corporation (NYSE MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We're currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel's customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

Responsibilities include :

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding

Qualifications / Skill sets :

Requirements :

Compensation : Starting pay ranges from $21.50 / hour - $23.00 / hour based on the candidate's experience, education. Hours of M-F and some weekends and holidays.

Benefits Included : Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy. Hours of operation Sales or Service position.

Must have Property & Casualty license to work remote outside of Markel office locations. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to rarecruiting@markel.com.

No agencies please.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.