Front Desk Agent

Front Desk Agent

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality.

Job Title : Front Desk Agent

Essential Job Functions :

• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
• Promote the Landing Hotel and brand marketing programs
• Make appropriate selection of rooms based on guest needs
• Code electronic keys
• Non-verbally confirm the room number and rate
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
• Verify and imprint credit cards for authorization using electronic acceptance methods
• Handle cash, make change and balance an assigned house bank
• Accept and record vouchers, travelers' checks, and other forms of payment
• Convert foreign currency at current posted rates
• Post charges to guest rooms and house accounts using the computer
• Promptly answer the telephone using positive and clear communication
• Retrieve mail, small packages and facsimiles for customers as requested
• Close guest accounts at time of check out and ascertain satisfaction
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity
• Plan and implement detailed steps by using experienced judgment and discretion
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned

Qualifications :

Working Conditions :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.