Vendor Relations Specialist

Job Description

Job Description

At ACERTUS, culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. We are seeking a Vendor Relationship Specialist to join our Title and Registration (T&R) Transportation Services team. Reporting directly to the Vendor Manager , this role will assist in managing the daily operations of our vendor relationships and ensure the efficient performance of our vendor community across 50+ states. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to contribute to the growth and success of a rapidly expanding company. This is a fulltime, in-office position.

Schedule : Monday - Friday 8am -5pm

Pay : $20 -$25 / hr. Based on Experience

What you will be doing :

• Assist the Vendor Manager in monitoring and evaluating vendor performance, ensuring that key performance indicators (KPIs) are met. Track service delivery, resolve issues, and provide regular performance feedback to vendors.
• Serve as the primary point of contact for a select group of vendors, ensuring consistent and effective communication regarding performance expectations, operational changes, and service updates.
• Help manage day-to-day vendor operations by coordinating logistics, ensuring proper documentation, and facilitating smooth processes between internal teams and vendors.
• Assist with forecasting and capacity planning to ensure vendors are prepared to handle seasonal peaks in demand for Title and Registration services.
• Maintain accurate records and data related to vendor performance, processing volumes, and operational issues. Help generate reports for internal stakeholders and assist the Vendor Manager in performance reviews.
• Accurately Contribute to the identification of opportunities for process improvements, working with internal teams and vendors to implement changes that drive efficiency and service quality.
• Act as a liaison to resolve operational issues and service discrepancies between vendors and internal teams, escalating issues to the Vendor Manager as necessary.
• Ensure that all vendor-related documentation is accurate and up to date. Help manage compliance with relevant regulations and internal processes.
• Assist in onboarding new vendors, ensuring they are familiar with ACERTUS' processes, systems, and expectations. Participate in training initiatives to ensure vendors are aligned with operational goals.
• All other duties as assigned by management.

What are we looking for?

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include :

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.