Aro Homes Head of Quality

Quality Operating System Manager

Aro Homes is a thriving, purpose-driven company on a mission to redefine residential construction. Aro Homes was founded to create well designed, precision engineered homes that are beautiful, livable, and durable, while being built multiple times faster and having a positive impact on the environment.

This isn't a maintenance roleit's build it, shape the future, make the right bets. You will define a lightweight, world-class Quality Operating System (QOS) and work with the team to make it realgrounded in data, consistency, and accountabilityspanning Engineering & Design, suppliers, manufacturing, logistics, site operations, and sales. Quality must be a competitive advantage for Aro Homes.

What You'll Own

• Quality Strategy & QOS : Quality Operating System
• Starting with the Customer and working with the Team, you will design and deploy Aro's QOS (standards, specifications, control plans, expectations, checklists) across a few key Quality Gates. These Gates will cover our entire process from suppliers, subcontractors, manufacturing, logistics, site operations, and sales.
• Working with Engineering and Sales, define CTQs (critical-to-quality) acceptance criteria and stop-the-line rules. Embed quality at the source.
• Establish clear visual management and dashboards at each Gate and a companywide roll-up.
• Aggressively leverage AI in everything from collection of data to analysis to problem solving.
• Ensure the QOS is faster, better and cheaper than our competitors.
• Culture & Coaching
• Build a pervasive, "Zero-in Zero-out" Quality mindset. Don't accept, don't create and don't pass defects.
• Train teams on 5-Whys, fishbone, DMAIC, and error-proofing (poka-yoke)
• Promote a blame-free, facts-first problem-solving culture; celebrate fix-rate, not find-rate
• Model Aro values : Bias for Speed, Build People Up, Own It, Raise the Bar
• Warranty & Aro Homes Inhouse Subcontractor LLC
• Lead Aro's in-house Subcontractor LLC to investigate and remediate warranty issues, exceeding customer expectations.
• Handle all issues identified after Punch List completion.
• Partner with the Sales team to ensure our Homes are Customer ready. This may include site specific work outside the scope of the Site Ops team.

What Success Looks Like

First 3060 days

90 days

12 Months

Qualifications

What We Offer

At Aro Homes, we are focused on building a diverse and inclusive workforce. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation to fill out an application, please do not hesitate to let us know at people@aro.homes. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.