Service Manager

Service Manager

The Service Manager is responsible for leading and managing a team of 813 Service Professionals, ensuring high-quality service delivery and professional development. This role includes both leadership and hands-on responsibilities, including :

• Overseeing daily operations and performance of assigned Service Professionals
• Conducting quality checks and evaluating service delivery
• Coaching, training, and mentoring team members
• Performing vehicle inspections and promoting safe driving practices
• Creating and driving a culture of safety and accountability
• Utilizing SMART technology effectively
• Leading regular team meetings and weekly one-on-ones
• Collaborating with other departments to deliver effective training, including field-based coaching
• Assisting with hiring and onboarding new team members
• Responding to customer needs promptly and professionally
• Coordinating with the Communication Center to ensure smooth service transitions
• Completing and reviewing paperwork accurately and on time
• Reviewing and approving timecards and PTO requests daily
• Analyzing reports from Azuga, and PestPac to drive performance
• Optimizing daily routes and visiting high-priority accounts as needed
• Maintaining open, respectful communication with the Branch Manager, team members, and customers
• Performing other duties as assigned

Qualifications :

Required Skills :

If you're passionate about leading others and making a meaningful impact, we encourage you to apply!