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Senior Implementation Manager

Senior Implementation Manager

Tessera DataSan Francisco, CA, United States
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About the Role

Senior Implementation Manager on the Truework team, a Checkr company. You will be a critical partner in a hybrid role requiring both business and technical knowledge, as well as expertise to design and iterate solutions to deliver and optimize Truework’s solutions for existing customers. In this role, you will guide our customers and partners to deliver value to their business with our products, demonstrate thought leadership to frame the customer’s strategic direction, and orchestrate our customer and product teams to achieve the desired outcomes.

This role partners across multiple teams within Truework including Sales, Customer Success, Product and Engineering to guide the implementation, integration, and expansion of our solutions. You will also serve as the tip of the spear in growing the reach of our technology in new use cases and markets.

Position Responsibilities

  • Facilitate continuous discovery to understand customer end-to-end verification workflows, challenges, and needs to derive business and technical requirements.
  • Facilitate optimization sessions and provide recommendations to enhance customer processes and solutions.
  • Provide architectural oversight for complex customer deployments including webhook events and API integrations.
  • Identify technical system and infrastructure interdependencies to ensure on-time delivery.
  • Create and present solution design including end-to-end workflow to customer and internal groups within Truework.
  • Validate delivered solutions to ensure alignment with design.
  • Develop customer UAT test cases and facilitate UAT.
  • Serve as a technical expert during implementation.
  • Assist in troubleshooting deployment problems when deep expertise is required.
  • Triage, debug, and drive mitigation of service-impacting issues.
  • Collaborate across the organization with Product Management and Engineering to continually improve how we serve customers.
  • Travel as needed.

What You Bring

  • 5+ years of experience in technical consulting roles such as professional services, primarily in the post-sales lifecycle.
  • Understanding of RESTful APIs.
  • Relevant experience integrating with third-party service vendors is a plus.
  • Excellent oral and written communications, comfortable with audiences of varying management levels; ability to establish rapport and drive collaboration.
  • Experience with continuous integration, agile development, and real-time collaboration.
  • Flexible and able to juggle multiple priorities in a fast-paced environment.
  • Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery.

    • What You Get

  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental and vision coverage
  • Unlimited PTO policy
  • Monthly wellness stipend and home office stipend

    • Equal Employment Opportunities at Checkr : Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with diverse perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system, in accordance with local, state, and / or federal laws, including San Francisco’s Fair Chance Ordinance.

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    Implementation Manager • San Francisco, CA, United States