Operational Risk Sr Manager

Description

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Senior Manager who will be responsible for assisting and supporting the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks to include Risk and Control Self-Assessment (RCSA), and Risk and Control Assessment. Assist with the implementation of program policies, Key Risk Metrics, standards, and procedures. Work closely with Front Line Units to drive implementation and ongoing improvement of Key Operational Risk Programs . The Senior Manager will be responsible for the oversight of the RCSA and Controls Assessment Framework and will be a strategic partner to the Operational Risk Management leadership team, Front Line and Second line, and other stakeholders. In this role, the Senior Manager upholds and maintains the Risk and Control Self-Assessment (RCSA) and Controls Assessment enterprise-wide requirements, plans, executes and reports on the programs.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Primary responsibilities include :

Establishes and maintains the requirements for enterprise-level RCSA and controls testing programs.

Supports a vision of shared success between the first, second and third line in support of the RCSA and Controls Assurance objectives. Champions change through a structured implementation approach using standardized tools and methodologies as prescribed by the Methodology and Frameworks. Communicates with one voice for Operational Risk Management and is responsible for developing and delivering the change drivers and adoption communications, training, workshops, and feedback mechanisms.

Serves as an advisor on RCSA and controls testing industry best practices, processes, and regulatory requirements. Manages program education and training through partnership with business units. Directs presentations, workshops, and other trainings, as necessary.

Ensure complete adoption of the RCSA and Control Assessment program within businesses line and Front-Line Unit in accordance with Risk Framework and Methodology., the timely and quality completion of RCSA and control assessment activities by process and control owners, including oversight of timeliness, accuracy, and completeness.

Produce and assess RCSA and Control Assessment quality Risk Appetite and Key Risk Metrics and Share report results across businesses and functions, prior to aggregation and executive reporting . Assist with Enterprise Risk Appetite Metric and Executive Risk Reporting in GRC, providing commentary around limit breaches. Manage the documentation of key risk metrics and conduct research an analysis on metrics that exceeded threshold / limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting.

Embed a strong risk assessment and governance approach around delivery of new and existing products, services and activities and services as well as significant organizational, product, systems, and process changes.

Act as a trusted advisor and central point of contact across the three lines of defense as well as internally and external stakeholders.

Drive communication, solutioning, and process and methodology enhancements through Working Session and Risk Forums at all levels of the organization. Collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels of the organization

Manage, support and assists with both internal and external exams. Works closely with regulatory agencies and assist with regulatory exams. Ensure appropriate exam outcomes through exam management protocols.

Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC.

Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums.

Qualifications :

10 plus years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and / or Regulatory Agency

Operational Risk Management experience.

Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.

Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.

Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).

Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.

Strong analytical capabilities to provide data-centric insights.

Excellent communication skills and experience producing high-quality materials for management consumption.

Education

Bachelor's Degree : Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.

License or Certification : preferred by not required

Hours & Work Schedule : 4 days in the office, 1 working from home

Hours per Week : 40

Work Schedule : Monday-Friday

Pay Transparency

The salary range for this position is $112,000-$150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10 / 31 / 2025