Digital Client Advisor

Digital Client Advisor

At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Columbia, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role

Acts as the remote banking representative for both new and existing consumer and business clients across a wide range of revenue levels. Cultivates and expands new relationships while sustaining robust connections with diverse client types. Facilitates significant growth in volume across the Retail Bank and multiple departments. Utilizes technology, automation, and optimized processes to improve the customer experience. Provides Breakthrough Client Service to a large volume of existing and prospective clients primarily using digital communication tools. Drive financial conversations with clients and prospects to determine needs, provide appropriate solutions, and complete the opening or processing of bank products and transactions including transfers, stop payments, loan payments, consumer checking and savings, business loans and lines of credit, and merchant services. Responsible for independently completing daily logs, tracking data, and managing client book of business. Pro-actively assists clients with identifying and mitigating potential fraudulent account activity. Prepare a strategic personalized financial approach to develop and expand each client relationship through advisory conversations to differentiate Columbia's customer experience as personalized banking for all anytime, anywhere. Responsible for achieving individual production targets, meeting quality assurance standards, and ensuring regulatory compliance in all interactions. Develop materials and tools and contribute to overall improvement of bank processes as they relate to the digital channel. Lead clear conversations concerning learnings and experiences and make appropriate recommendations to professional partners. Identify referral opportunities to ensure full client relationships and add value catered to individual clients. Maintain and build relationships through proactive outreach, occasionally through non-financial conversation in a personal and welcoming way. Responsible for collaborating with small or large groups, both in person and digitally. May provide back-up to physical branches with customer support, new account, and loan onboarding.

About You

H.S. Diploma Required. Associate's, vocational or technical degree preferred. 4-7 years of banking and lending experience, and a record of accomplishment of outstanding customer service required. Proficient in the use of multiple computer applications including Word, Excel, PowerPoint, SharePoint, Power Bi, MicrosoftForms, and others related to the delivery of services and information digitally. Knowledge of bank policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that may apply to your position. Possess a strong understanding of modern technology, mobile applications, and computer skills. Typing skills at or above 50wpm with high accuracy required. Demonstrate learnings, clearly articulate experiences, and make appropriate recommendations to professional partners and management. Proven relationship management and operational abilities, analytical and problem-solving skills, efficiency in organizing and prioritizing work. Advanced communication skills and ability to work in a team environment, including professional, tactful, diplomatic, and personable interactions with customers, colleagues, partners, vendors, management, and executives. This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note : Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements. This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited in acting as a Bank MLO for open-ended transactions (i.e., home equity lines of credit) only.

Job Location(s)

Ability to work fully onsite at posted location(s). Roseburg, Oregon Springfield, Oregon Eugene, Oregon Portland, Oregon Spokane, WA Liberty Lake, WA

Our Benefits

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $20.00 to $25.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email : [email protected].