Clinic Coordinator
The Clinic Coordinator demonstrates the Community Action Corporation of South Texas (CACOST) core values of accountability, teamwork, integrity, quality service, and excellence in their everyday duties as a member of the healthcare team. The Clinic Coordinator oversees and directs the operation of the assigned health center site(s) including coordinating daily patient intake, clinical services and supervising staff. They will ensure compliance with federal, state and CACOST requirements, policies, and procedures.
Primary Responsibilities
1. Clinic Operations
- Responsible for the management of daily activities including staffing, appointment scheduling system patient re-call system, and clinical workflows.
- Ensures that daily deposits, reconciliations, and deposit reports are submitted to the accounting department in accordance with CACOST policies and procedures.
- Responsible for the management of the Texas Vaccine for Children (TVFC) and Adult Safety Net (ASN) programs.
- Resolves customer service and operational health center concerns.
- Collaborates with the QA / QI team to perform audits, implement corrective actions, and ensure staff training as needed for quality assurance.
- Collaborates with administrative team to review provider productivity, clinical measures, and financial and operational metrics for assigned health center site.
2. Employee Supervision
Oversees employee hiring, onboarding, training, development, performance evaluations and corrective actions.Ensures compliance with OSHA and labor laws.Facilitates monthly staff meetings and serves as point of contact for all staff concerns.Processes bi-weekly payroll and oversees employee time management.3. HIPPA Compliance
Maintains patient confidentiality in accordance with all laws and regulations.Responsible for identifying any HIPAA privacy concerns at assigned health center site(s) and addressing according to CACOST policies and procedures.4. Communication
Communicates with all patients and family members in a professional manner at all times.Interacts with all employees, co-workers, vendors, and third parties in a professional manner.Follows the proper chain of command.5. Facility, Equipment, and Supplies
Utilizes facilities and agency property according to CACOST policy.Maintains medical equipment in accordance with training and manufacturers' instructions.Ensures health center site(s) supplies are maintained at appropriate levels.6. Adheres to agency program requirements, policies, and procedures. Performs other duties as assigned by supervisor.
Work Experience
Required
Minimum five (5) years of medical office (private physician or public health clinic) experienceMinimum five (5) years of nursing experiencePreferred
Two (2) years of clinic management experienceEducation / Certifications / Licensure
Required
Must be a graduate of an accredited nursing programMust have an unrestricted nursing licenseMust have a valid driver's license and a safe driving recordMust be able to pass a pre-employment physical and criminal history background check.Skills
Required
Computer skillsElectronic health record experiencePreferred
Managerial ExperiencePhysical Requirements
Light to medium physical duties include standing, walking, reaching, bending, talking for up to eight (8) hours a day. Must have good vision. Must be able to lift thirty-five pounds. Lifting will be primarily confined to occasional on-premises lifting of boxes of office supplies and minor office equipment. Non-physical demands include performing multiple tasks simultaneously, judgement decisions and working closely with others as part of a team.