IT Service Desk Technician
VirtualVocationsBirmingham, Alabama, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Service Desk professional to support enterprise users across the globe.
Key Responsibilities :
Serve as the first point of contact for inbound IT support via phone, email, and web requests
Perform troubleshooting across hardware, software, VPN, and network connectivity
Utilize ServiceNow for incident management and documentation
Required Qualifications :
3+ years of experience in IT Service Desk or Technical Support roles
Proven ability to troubleshoot desktops, laptops, and mobile devices in enterprise environments
Experience with Active Directory and ServiceNow
Strong understanding of VPN and network connectivity troubleshooting
Must have a professional remote work setup with a reliable internet connection
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Service Desk Technician • Birmingham, Alabama, United States
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