Service & Engagement Team Leader
TargetLancaster, PA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDemonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards. Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. Understand sales goals, business reporting and guest insights to plan and execute daily / weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day. Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and / or enhance their shopping experience. Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path. Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture. With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors. Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues. Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events. Evaluate candidates for open positions and develop a guest-centric team. Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends). Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed. Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment. Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting / investigating injuries timely and accurately. Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks. Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs. Lead by thanking guests and let them know we're happy they chose to shop at Target. Model the execution of physical security processes in order to enhance the instore security culture. Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. If applicable, as a key carrier, follow all safe and secure training and processes. Address all store emergency and compliance needs. All other duties based on business needs. You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team Manage workload and prioritize tasks independently and with a team Welcoming and helpful attitude Effective communication skills Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes Access all areas of the building to respond to guest or team member issues Interpret instructions, reports and information Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others Climb up and down ladders as needed Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Service And Engagement Team Leader
The pay range per hour is $21.50 - $36.55. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Target.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of :
- Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
- Guest engagement; problem solving and resolution
- Retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily / weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities :
This may be the right job for you if :
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go :
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :
serp_jobs.job_alerts.create_a_job
Team Leader • Lancaster, PA, US
Job_description.internal_linking.related_jobs
Reliable Nurse Staffing is seeking a travel Occupational Therapist for a travel job in Oxford, Pennsylvania.Job Description & Requirements.
Reliable Nurse Staffing Job ID #56806688.Pay package is ba...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Think about it – you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •.
Best in Class Training & Continuous Learning.Journey Wellbeing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Triage Staffing is seeking a travel Occupational Therapist for a travel job in Hummelstown, Pennsylvania.Job Description & Requirements.
Travel Rehab : Occupational Therapy Hummelstown.Shift Details : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Jackson Therapy Partners is seeking a travel Skilled Nursing Facility (SNF) Occupational Therapist for a travel job in Oxford, Pennsylvania.
Job Description & Requirements.Make a meaningful differen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
Licensed Marriage and Family Therapist (LMFT).Wage : Between $90-$127 an hour.Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? .Headway is here to he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN!.
We call this role a ‘team member’ because that’s w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Nationwide Therapy Group is seeking a travel Occupational Therapist for a travel job in Hummelstown, Pennsylvania.Job Description & Requirements.
NTG is committed to matching you to the right positi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Licensed Clinical Social Worker LCSW.Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
PMI) has a rare opportunity for a motivated individual looking to join a growing company as an employee owner.PMI manages over $4 billion of real estate assets and has over 30,000 customers and 360...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
First Connect Health is seeking a travel Occupational Therapist for a travel job in Oxford, Pennsylvania.Job Description & Requirements.
First Connect Health Job ID #25-277093.Pay package is based o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Pediatric Therapeutic Services (PTS) is seeking a full time Board-Certified Behavior Analyst (BCBA) to provide school-based services to a local school district in Atglen, PA.We offer competitive ra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Baltimore, MD.
At Thriveworks, we’re not just growing a practice—we’re building a mov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Licensed Marriage and Family Therapist LMFT.Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one tha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days Nationwide Therapy Group is seeking a travel Occupational Therapist for a travel job in Hummelstown, Pennsylvania.Job Description & Requirements.
NTG is committed to matching you to the right positi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Licensed Marriage and Family Therapist LMFT.Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one tha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Licensed Clinical Social Worker LCSW.Are you passionate about working with an underserved and rewarding population? Looking for a clinical role without the administrative burden, and one that offer...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best.
You’ll enhance the customer shopping experience by wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
- serp_jobs.job_card.promoted
Travel Occupational Therapist - $2,072 per week
Reliable Nurse StaffingOxford, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Team Member
Arby'sPalmyra, PA, United Statesserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Travel Occupational Therapist - $1,913 per week
Triage StaffingHummelstown, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Travel Occupational Therapist - Skilled Nursing & Rehab - $2,086 per week
Jackson Therapy PartnersOxford, PA, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Licensed Marriage and Family Therapist
HeadwayReading, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Store Team Member - #655
Sheetz, IncReading, PA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Occupational Therapist - $2,146 per week
Nationwide Therapy GroupHummelstown, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Child and Family Therapist (Hiring Immediately)
SENIOR CARE THERAPYLebanon, PA, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Community Director, Affordable
Property Management, Inc.Lancaster, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Occupational Therapist - $1,983 per week
First Connect HealthOxford, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Board Certified Behavior Analyst (BCBA)
Pediatric Therapeutic Services, Inc.Atglen, PA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Part Time Licensed Talk Therapist - Fee For Service
ThriveworksMaryland Line, MD, United Statesserp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Licensed Marriage and Family Therapist (Hiring Immediately)
SENIOR CARE THERAPYLebanon, PA, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Travel Occupational Therapist - $1,816 per week
Nationwide Therapy GroupHummelstown, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Licensed Marriage and Family Therapist
SENIOR CARE THERAPYLancaster, PA, USserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Child and Family Therapist
SENIOR CARE THERAPYLebanon, PA, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Retail Team Member
AldiNew Freedom, PA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!
DynataLebanon, PA, United Statesserp_jobs.job_card.full_time