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Distributor Experience Analyst

Distributor Experience Analyst

Insight GlobalAlpharetta, GA, US
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Requirements :

  • 3 years in a customer support analytics role in the distribution industry
  • Data anlysis experience using excel (pivot tables) to understand inventory patterns, and manage distributor relationships
  • Experience supporting distributors with the end-to-end product flow—from manufacturing through shipping and final delivery—to ensure distributors receive inventory on time and can reliably meet customer demand.
  • Microsoft Excel

Responsibilities : Team Overview :

  • Global Distribution Services (GDS) team is based in Alpharetta, GA, and supports their top distributors in the US, Latin America, and the greater Asia-Pacific region, including Australia and New Zealand.
  • Handle $450M in annual sales orders (domestic & international) covering all products in Avanos' portfolio.
  • This team is made up of 10 analysts that provide concierge-level service to top distributors, including order management, continuous improvement initiatives.

    • Distributor Relationship Management :

  • Acts as the main point of contact for distributor / key account inquiries related to weekly orders, pricing, credit, logistics, customs, damages, and shipping.
  • Use Salesforce.com for customer relationship management when emails are escalated from the data entry support team.
  • Coordinating and hosting meetings with distributors for ad hoc questions, issues, or changes.

    • Order Management & Issue Resolution :

  • Owns the order management process for key accounts, including troubleshooting EDI (electronic data interchange), handling overages / shortages / damages (OS&D), and resolving logistics concerns.

    • Data Analysis & Reporting :

  • Tracks and analyzes data for key accounts, orders, and historic sales data
  • Identifies areas for improvement and implements solutions to enhance distributor experience.
  • Take historic sales information to forecast and continuously improve partnerships

    • Preferred :

  • 3+ years' experience in SAP systems and processes
  • 3+ years' experience in SFDC systems and processes

    • Compensation :

    $45k to $65k per year annual salary.

    Exact compensation may vary based on several factors, including skills, experience, and education.

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    Experience Analyst • Alpharetta, GA, US

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