Work Control Manager

Job Description

Job Description

Position Summary

The Building People is looking for a Work Control Manager, located at The Russell Knox Building on Marine Corps Base Quantico in Triangle, VA. The Work Control manager is responsible for managing the receipt, identification, tracking, scheduling, and reporting of all service requests and work orders to ensure timely and accurate completion of work in accordance with contract performance requirements. This role oversees all aspects of work control processes, leveraging the RKB Computerized Maintenance Management System (CMMS) to support efficient operations and compliance with government standards. The Building People will provide tiered support in the areas of Equipment Maintenance, Logistics Sustainment Training, and Exercise Support.

Performance Objectives

Ensure all requests for services are properly received, logged, tracked, and reported in a timely and accurate manner.

Maintain complete and accurate data in RKB CMMS, including asset numbers, physical locations, service descriptions, points of contact, and associated system identifiers.

Enter all service requests into RKB CMMS within 30 minutes of receipt from designated government customer interface representatives.

Conduct follow-up communication as necessary to collect missing or clarifying information for proper work induction.

Update work order data throughout execution to reflect progress and status changes.

Duties and Responsibilities

Receive, review, and input service requests from internal and external customers using RKB CMMS.

Implement and maintain effective work control procedures to track, schedule, and report ongoing and completed work.

Plan and schedule work to ensure labor, materials, and equipment are available for timely completion of each work requirement.

Generate and maintain recurring and non-recurring work schedules detailing service descriptions, locations, and scheduled completion dates.

Provide verbal updates and work status information to government representatives within two hours of inquiry during work hours or by 0800 the next business day for after-hours inquiries.

Notify the Contracting Officer (KO), Contracting Officer’s Representative (COR), affected tenants, and customers immediately of any emergency breakdowns, and supply ongoing repair status updates until normal operations are restored.

Ensure compliance with quality and performance standards as established in contractual requirements.

Coordinate closely with government-designated interface representatives, ensuring all updates and communications are accurately captured and maintained.

Performance Standards

All service request and work order data must be complete, accurate, and submitted within specified time requirements.

Status updates for any item of work must be provided within two (2) hours of inquiry during regular working hours and by 0800 the following workday for after-hours inquiries.

Work schedules must include complete and accurate information for all recurring and non-recurring services.

Emergency breakdowns must be promptly communicated to KO and COR, with continuous updates provided as directed.

Qualifications

Bachelor’s Degree in Facilities Management, Operations, or a related field (or equivalent experience).

Minimum 5 years of experience in work control, maintenance management, or facilities operations.

Proficiency in CMMS platforms (experience with RKB CMMS preferred).

Strong organizational, scheduling, and communication skills.

Ability to coordinate and prioritize multiple service requests while meeting strict deadlines.

Understanding of government facility operations and reporting standards is highly desirable.