Crew Chief - SERVPRO

Job Description

Job Description

Position Overview

The Crew Chief plays a pivotal role in coordinating and executing restoration projects with a focus on customer satisfaction, safety, and efficiency. As a front-line representative of the SERVPRO® brand, the Crew Chief will lead and manage production technicians, ensure high-quality service delivery, and maintain a safe work environment. This position requires hands-on leadership and technical skills, ensuring projects meet customer expectations and are completed on time.

Responsibilities

• Facilitate a positive customer experience, ensuring clients are satisfied with services rendered.
• Communicate clear expectations to production technicians, providing supervision and guidance throughout the project.
• Coordinate and perform restoration tasks as scheduled while ensuring quality control and timely completion.
• Identify safety hazards, implement safety and risk management measures, and oversee adherence to safety and risk management guidelines on job sites.
• Maintain accurate and detailed job files, including project progress, materials used, and services provided.
• Control labor and consumable usage, ensuring efficient use of resources while protecting company assets.
• Coach and train production technicians, helping them develop skills and adhere to best practices.
• Provide regular updates to the production manager and office staff about project progress, challenges, and needs.
• Perform daily, weekly, and monthly maintenance of vehicles and equipment, and oversee facility and grounds maintenance, as assigned.
• Continuously enhance production expertise, staying up-to-date on restoration services, cleaning products, and equipment.
• Other duties as required.

Qualifications

Physical and Work Environment Requirements

Work Schedule

Servpro is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.