Dental Patient Care CoordinatorThe Dentist Jeffrey C. Kirian, DDS, LLC • Newark, OH

Dental Patient Care Coordinator

The Dentist Jeffrey C. Kirian, DDS, LLC • Newark, OH

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We are seeking a compassionate and organized Dental Patient Care Coordinator to join our team. The ideal candidate will play a key role in providing exceptional customer service and assisting in the seamless operation of the dental office. The Patient Care Coordinator will be responsible for handling patient scheduling, ensuring a positive experience from check-in to check-out, and managing administrative duties with professionalism, efficiency, and accuracy.

Key Responsibilities :

Patient Scheduling & Coordination : Manage patient appointments, ensuring optimal scheduling and reducing wait times. Follow up on no-shows and cancellations to fill open slots.
Patient Communication : Serve as the primary point of contact for patients, answering inquiries via phone, email, and in person. Provide information about services, treatment options, and insurance coverage.
Insurance Verification & Billing Support : Verify patient insurance eligibility, assist in processing claims, and help patients understand their coverage and out-of-pocket costs.
Treatment Plan Coordination : Assist with explaining treatment plans and financial options to patients. Ensure they understand the steps, associated costs, and benefits of the recommended care.
Patient Check-In & Check-Out : Greet patients warmly, collect necessary documentation, update medical records, and ensure patients are comfortable during their visit. Process payments and schedule follow-up appointments as needed.
Record Management : Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. Ensure confidentiality and compliance with privacy laws.
Customer Service & Problem-Solving : Address patient concerns and complaints in a professional and empathetic manner. Work to resolve issues to ensure patient satisfaction.
Team Collaboration : Work closely with the dental team, including hygienists, assistants, dentist, and administrative staff, to ensure smooth office operations and a positive patient experience.

Required Qualifications :

High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare or related field preferred).

1-2 years of experience in a dental office or healthcare environment (preferred).

Strong communication skills and a friendly, welcoming demeanor.

Excellent organizational and multitasking abilities.

Proficient with dental software and office management tools (experience with Eaglesoft a plus).

Knowledge of dental terminology, insurance plans, and billing procedures is a plus.

Ability to work well in a team environment and maintain a positive attitude.

Strong attention to detail and commitment to patient confidentiality.

Working Hours :

Full-time position Monday through Friday.

Benefits :

Competitive Hourly Pay

Dental Benefits

Retirement Plan

Uniforms

Paid time off

Continuing education opportunities

If you are a hard-working individual that is passionate about providing excellent patient care, have strong organizational skills, and thrive in a patient-focused environment, we encourage you to apply for the Dental Patient Care Coordinator position at our office. Join us in making a positive impact on our patients’ lives!

To apply, please submit your resume and cover letter to : Dr.Kirian@thedentist.us

Skills : General Practice

Benefits :

Dental

Compensation :

$20-$30 / hour

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Patient Care Coordinator • Newark, OH