Restoration Coordinator

About the Company :

SERVPRO Global DRT is a leader in remediation and restoration; providing best in class service to handle emergency and reconstruction needs 24 / 7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened".

Summary :

We are looking for a Claims Manager to join our Claims Management Team in Encino, CA.

You will be responsible for project managing and communicating the status of a job to all relevant parties from the moment of the initial loss all the way through to the finish line (ie when the job is ready to be billed and / or when you make a smooth handoff to the reconstruction team).

Primary Responsibilities :

• Send daily updates to clients, adjusters, and stakeholders on job progress
• Coordinate daily Work Orders and update internal software (e.g., WorkCenter)
• Review field photos and Docusketch reports to stay informed on job details
• Perform daily check-ins with Project Managers (morning, midday, end of day)
• Maintain consistent communication with adjusters and clients via phone / email
• Schedule and lead weekly client meetings as needed
• Ensure all necessary forms are signed and properly filed (COS, release forms, etc.)
• Liaise with internal departments (Estimating, T&M, Accounting, Reconstruction)
• Manage third-party vendors (e.g., environmental services, electricians, plumbers)
• Submit and track billing packages, estimates, and T&M notifications
• Troubleshoot client concerns and drive resolution

Position Requirements

Skills / Physical Demands / Competencies

Salary

Benefits