Customer Service Representative / Project Coordinator

Description

Responsibilities

• Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
• Reviews the purchase requirements for each job; initiates the process.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
• Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
• Manage the collection, analysis, documentation and coordination of assigned projects.
• Maintain technical competency and remain current in changes in processes and procedures.
• Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
• Abide by all company policies and procedures, including practice safe work habits.
• Serve as a liaison to customers, sales, customer service, design and manufacturing.
• Maintain regular attendance as required by your position.
• Promotes a positive working environment supporting GBP's teamwork concept.
• Assists the management team with special projects as assigned.
• Operate customer or inventory management software systems.
• Present information in one-on-one and small group settings.

Qualifications

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.