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Consumer Benefits Coordinator

Consumer Benefits Coordinator

Hope NetworkGrand Rapids, MI, US
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Consumer Benefits Coordinator

At Hope Network, over 2,800 compassionate professionals serve individuals across 125+ locations statewideeach playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You'll Do

  • Complete and assist with consumer benefit applications (e.g., Medicare, Medicaid, SSI / SSDI, Bridge Card), including reapplications if denied, and submit Social Security "level of care" forms for new admissions or program transfers.
  • Ensure Medicaid spend-down requirements are met to maximize coverage and benefit eligibility.
  • Establish, restore, verify, and increase consumer benefits whenever possible.
  • Support the Hope Network Representative Payee program by managing consumer finances, processing payments, and preparing spending reports.

Finance

  • Collect program data and process monthly food stamp benefits through the POS system, providing documentation to the accounting department and feedback to Program Managers for corrections and follow-up.
  • Review medical and pharmacy invoices for accuracy and cost-saving opportunities and assist in resolving disputed invoices.
  • Assist with auditing Residential Funds monthly and quarterly at individual programs, ensuring compliance with CMH guidelines (Residential Funds Part I and II), and report discrepancies to supervisors.
  • Prepare and process consumer fund transactions, maintain and reconcile accounts, and track outside checks to ensure consumers receive their payments.
  • Work Schedule

    Monday-Friday 8 : 00am-5 : 00pm

    Qualifications

  • Education : High school diploma or GED required.
  • Experience : At least one (1) year of administrative or clerical experience.
  • Skills : Proficiency with Windows-based software and strong experience working with spreadsheets.
  • Our Commitment to Inclusion

    Our strength lies in our diversityempowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

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    Benefit Coordinator • Grand Rapids, MI, US

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