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Disputes Specialist
Disputes SpecialistCaleres • Saint Louis, MO, US
Disputes Specialist

Disputes Specialist

Caleres • Saint Louis, MO, US
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Disputes Specialist

Join our dynamic and thriving footwear company as a Disputes Specialist in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

What will you be doing?

  • Investigate assigned customer deductions : Gather documentation from internal systems and validating with order and invoice data
  • Escalate complex disputes : Alert senior team members with detailed notes and supporting evidence regarding unclear disputes
  • Collaborate internally : Communicate with internal teams such as Sales, Inventory, and Customer Service to gather required information
  • Log dispute reasons : Document action steps in the financial system of record or deduction workflow tool
  • Support month-end close : Assist greater team by organizing aging data and open case summaries

Perks you will enjoy!

  • Our Shoe Discounts : No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
  • Benefits that Start Day One : To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
  • Get Paid When You Want : Access your money as you earn it and request your earnings before payday
  • Mental Wellness : Your mental health is important to us, and we offer free, 24 / 7 confidential support and resources through CompPsych EAP for eligible associates
  • Relaxed Dress Code : At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
  • Site Perks : Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO

    • Qualifications that make you the perfect fit!

  • Associate's degree in a related field, or equivalent work experience preferred
  • 12 years of relevant business or administrative experience
  • Strong communication and customer service skills
  • Detail-oriented with good time management
  • Willingness to learn new systems, tools, and processes
  • Basic understanding of financial workflows or policies preferred
  • Proficient in Microsoft Office, including effective use of Excel, Word, and Outlook
  • Familiarity with SAP or similar systems is a plus

    • Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems. Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

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    Specialist • Saint Louis, MO, US