H-E-B Cross-Functional Representative
Responsibilities : Are you looking for a role where you can do something different every day? H-E-B needs energetic and motivated partners who are willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Once you're eligible, you'll become a partner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resourcespeopledrive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a : HEART FOR PEOPLE... commitment to provide superior customer service? HEAD FOR BUSINESS... a strong sense of how what you do affects customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail? We are looking for : a high school diploma; some H-E-B experience customer service and interpersonal skills
What is the work?
Customer Service / Sales / Stocking :
- Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
- Uses suggestive selling techniques to meet customer needs and build department sales
- May make regular product announcements to inform customers
- Works a flexible schedule to accommodate shifts of different departments
- Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
- Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, in multiple departments
- Builds, stocks, and maintains displays and fixtures
- Assists with inventory control; loads, unloads, and moves product
- Slices, packages, labels, rotates, merchandises, culls, and prices product
- Gains knowledge of multiple departments; applies understanding of processes / policies
- Complies with store and department SOPs, policies, and applicable laws
- For the service cross functional team, works as a checker when not performing cross functional duties
Food Safety / Sanitation :
Ensures compliance with departmental / store SOPs for food safety and sanitationProperly operates and maintains all equipmentCleans / sanitizes sales floor, display cases, prep areas, and equipmentWhat is your background?
Minimum age 18 (mandatory) High school diploma, or equivalent 6+ months of experience in H-E-B store operations Completion of company orientation and safety training
Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?
Knowledge of computer systems (Symbol, ACR, label machine) Customer service and interpersonal skills Verbal / written communication and reading skills Ability to adapt to performing a wide range of duties across multiple departments Ability to work autonomously Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with customers, staying attentive to their needs Work flexible schedules to accommodate differing department shifts
Can you...
Based on your department, the following physical requirements may apply :
Bakery : Constantlyreach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsDairy / Frozen / Grocery / Market : Constantlyreach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noise DAIRY : Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbsFROZEN : Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsGROCERY : Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbsMARKET : Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsDeli : Constantlyreach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsCosmetics / Drugstore / General Merchandise : Constantlyreach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions, loud noise, ambient temperatures COSMETICS : Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbsDRUGSTORE : Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsGM : Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsFloral : Constantlyreach at waist, grasp Frequently stand, walk Frequently be exposed to cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsGas Station : Constantlysit, reach at waist Frequently grasp Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsProduce : Constantlyreach overhead, reach at shoulder, reach at waist, pivot, grasps Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements Occasionally stand, bend, crouch, kneel, stair climb Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsSeafood : Constantlyreach at waist Frequently stand, walk, pivot, push / pull with arms, grasp Frequently be exposed to wet and cold Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion Occasionally be exposed to hot conditions, loud noises, ambient temperatures Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsService : Constantlystand, walk, reach at waist, grasp Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbsShelf Edge : Constantlyreach at waist, grasp Frequently stand, walk Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbsWhile there may be exceptions, the measurements noted are generally defined asConstantly : 5.5+ hours per 8-hour day;