Customer Service Associate - Customer Service Center - Frankfort, KY
WesBanco Bank Inc.Chattanooga, TN, United States- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
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Customer Service Associate - Customer Service Center
#42-8416
Multiple Locations
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Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market
Lexington
Work Hours per Week
40
Requirements
High school diploma or GED required.
Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
Previous contact center experience preferred.
Previous sales experience preferred.
Job Description
This position works an alternate schedule
Schedule is 8am to 7pm, Friday through Monday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)
SUMMARY :
The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels.
Customer Service Skills
- Willingness to provide a level of service, which will clearly differentiate us from our competitors.
- Able to build and retain customer relationships against competition.
- Accepts ownership of the customer request and follows it through to resolution.
- Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.
- Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.
Interpersonal Skills
Technical Requirements
Other Requirements
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-Time / Part-Time
Full-time
Area of Interest
Customer Experience
All Locations
Uniontown
Ohio
United States
Ann Arbor
Michigan
United States
Bowie
Maryland
United States
Chattanooga
Tennessee
United States
Cincinnati
Ohio
United States
Independence
Ohio
United States
Columbus
Ohio
United States
Defiance
Ohio
United States
Fairmont
West Virginia
United States
Findlay
Ohio
United States
Fort Wayne
Indiana
United States
Frankfort
Kentucky
United States
Huntington
West Virginia
United States
Indianapolis
Indiana
United States
Ironton
Ohio
United States
New Albany
Indiana
United States
Franklin
Tennessee
United States
Parkersburg
West Virginia
United States
Pittsburgh
Pennsylvania
United States
Toledo
Ohio
United States
Wheeling
West Virginia
United States
Youngstown
Ohio
United States
Knoxville
Tennessee
United States
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